Business Operations Supervisor - Business Operations

Company Description

"APEX Exchange (APEX) is a distinct next-generation trading entity within Publicis Media that identifies and invests in emerging market trends to benefit Publicis clients.

APEX develops innovative offerings through direct partnerships and principal investments that allow clients of all size to benefit from custom solutions that best fit their business challenges in an increasingly complex media environment.

Clients opt into solutions outside the agency’s core services that offer tangible benefits including guaranteed outcomes, increased flexibility, and advantageous pricing."

Overview

ABOUT APEX

We’re not your typical agency. In fact, we aren’t an agency at all. Rather, we are a distinct and next-generation trading entity within Publicis Groupe. Furthermore, we’re experts and innovators in media—making investments today for tomorrow’s success. Our goals are rooted in providing unique and incremental benefits to Publicis Groupe clients:

1. You’ll work across all Publicis Groupe agencies for the unique opportunity to learn the full media landscape and work with a breadth of clients.

2. You’ll learn both Investment and Business Operations – a unique blend of skills not often combined within agencies.

3. You’ll work in digital platforms regardless of the channel you work in and if you don’t know it, we’ll teach you.

4. You’ll lead the industry by looking for future-facing opportunities, areas to invest and upcoming trends within the marketing industry.

ABOUT THE TEAM

The Specialist role will report into the Manager position and will be a part of the Account Management & Operations Team. This team works collectively to enforce Salesforce utilization and ensure budget and revenue delivery, with clear communication across various investment teams and clients.

Responsibilities

ABOUT THE ROLE

The expectations for this role fall into 3 key categories:

1. Developing Teams & Talent

- Manages and contributes to training of Sr Associates/Associates on their team

- Reviews and supports goals of Associates

- **Develops, maintains, and delivers Salesforce onboarding and training materials across the teams**

- **Acts as a Salesforce subject matter expert to internal stakeholders**

2. Delivering on Our Value Proposition

- Develops and maintains strong working relationships

- Understands portfolio offerings and can identify opportunities, participating by bringing forth proactive solutions

- Can execute process with minimal oversight and high degree of accuracy

- **Partners with Investment and Account Management teams to understand reporting needs and build tailored dashboards and reports**

- **Drives adoption and optimization of Salesforce processes to enable data-driven decision-making across the business**

3. Managing Business & Operations

- Manage relationships across all teams at APEX

- Ability to troubleshoot and/or escalate when issue arises.

- Create and maintain Salesforce dashboards; build and edit reports

- **Leads discovery and collaboration sessions with Investment and Account Management teams to translate business needs into Salesforce solutions**

- Point of escalation for Salesforce platform issues and requested edits; work in close collaboration with internal Salesforce development team

- **Owns the Salesforce development process end-to-end: creates and manages tickets, prioritizes backlog, tests deliverables, and signs off on builds in partnership with the dev team**

- **Manages the relationship with developers to ensure delivery alignment, quality, and ongoing innovation**

- Create process guidelines for various teams to ensure data accuracy in reporting

- Ensure consistency and alignment on SFDC usage across teams for: pipeline management, deal maintenance, proper use of fields requirements, etc.

- **Partners with Global Operations on quarterly Excel-based reporting processes **

- Strong pulse on overall pacing, revenue and extraction by channel and client

- Flag issues and outliers with respective teams to resolve

- Standardize Onboarding experience for all new joiners (and pre-hire collateral (ie. job descriptions) to ensure teams are set up for success

- Work with finance to identify gaps between monthly/quarterly forecasts and pacing

- **Maintains data integrity within Salesforce by partnering with team leads to proactively audit records**

- **Continuously evaluates ways to improve efficiency in Salesforce workflows and reporting processes, bringing forward automation or process enhancements**

Qualifications

TECHNICAL SKILL REQUIREMENTS

We value diversity of thought and experiences at APEX! If you learned about media from the sales or agency side, that’s great but we do need folks with advanced level of understanding of how media investment works.

- 3–5 years of experience with advanced knowledge of media is critical for success in this role

- Diverse backgrounds and experience are welcome including Agency Planning/Investment, Media Sales, Consulting and/or Media Client Side

- Advanced knowledge of Salesforce and MS Office Suite (**must be proficient in Excel, including pivot tables, lookups, and large dataset manipulation**)

- **Experience with data analysis and creating executive-ready reports and visualizations**

- **Experience managing technical projects, especially Salesforce feature delivery or integrations, is a strong plus**

- Strong media financial acumen is mandatory

- Business financial acumen is preferred

- Advanced understanding of the media landscape

SOFT SKILL REQUIREMENTS

Technical skills are a point of entry for the roles at APEX but we’re looking for exceptional talent with high emotional intelligence and soft skills that drive our culture.

- Is credible, courageous and persuasive

- Displays a growth mindset to go beyond their own remit

- Takes accountability when things go wrong

- Empowers others, giving them space and authority in their roles

- Gives recognition when individuals deliver or take risks

- Is able to join the dots to develop the bigger picture strategy

- **Thrives in a cross-functional environment and is confident managing multiple stakeholder needs with diplomacy and clarity**

- **Balances big-picture thinking with detail-oriented execution**

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. 

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.  Our benefits package includes medical coverage, dental, vision, disability, 401K,  as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].  All your information will be kept confidential according to EEO guidelines. 

Compensation Range: $73,910.00 - $116,380.00. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/29/25.

Compensation Range: USD $73,910.00 - USD $116,380.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/20/2025.