Engagement Manager

<strong>Job Requirements </strong><br><p>At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong style="color: rgb(77, 18, 67);"> </strong></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Client relationship management –managing relationships with operational client personnel</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">-   </span><span style="color: black;">those directly involved with the client’s presence.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Business Development – responsible for building a million-dollar portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle: Prospect-Evaluate-Propose-Close.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Conduct research, map the account and competitors, as well as conducting client presentations, estimation efforts and proposals and negotiations.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Collaborate with the Delivery Manager to ensure all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Taking Go-to-market solutions to clients within the account scope -responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Work closely with the Solutions Leaders to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Account Planning and Governance - completely responsible for all Client Management processes</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Plan-Sell-Deliver-Manage.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Pricing decisions within the scope of the Master Services Agreement</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Pre-sales proposal support for new business development outside of account scope</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Provide necessary input for building future alliances with relevant product vendors</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Develop a sales plan that prioritizes prospects, opportunities and accounts based on input from organizations in assigned account</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Drive service offerings and capabilities into specific target account to drive revenue growth</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Responsible for the pricing in terms of a winning price and meeting and profitability targets</span></p><p> </p><p>We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.</p><p> </p><p>We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.</p><br><br><strong>Work Experience </strong><br><p><strong style="color: rgb(77, 18, 67);"> </strong></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">6+ yrs of experience with strong sales/relationship management/account management experience.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Experience managing business of $4 - $6 Million account is desirable</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Vertical (Specific to account) and software development knowledge required</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Strong foundation / experience in engineering services sales and business development</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Hands-on experience with proposal creation, leading campaign cross functional teams (CFT’s) and leading proposal presentations.</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Strong leadership, interpersonal, communication and presentation skills</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Experience managing complex sales process and highly consultative selling in campaigns</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Effective in sales presentation and executive management presentations</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Excellent networking and relationship building skills</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Excellent written and verbal communication skills</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Using customer relationship management software to track and manage campaigns</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Experience of working with a global delivery model and working with geographically dispersed solution teams</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Strong technical acumen with end to end sales/delivery/transition experience and ability to provide high level solutions to customer requirements</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Motivated, self-starter who does not require significant over site</span></p><p style="text-align: justify;"><span style="color: rgb(88, 88, 88);">·      </span><span style="color: black;">Ability to forge relationships and build trust both within and external to organization</span></p><p style="text-align: justify;"><span style="color: black;"> </span></p><br><br>