Integrated Healthcare Strategy Senior Principal - Associate Director

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

At AIA, we believe in helping our employees grow, professionally and personally. New career opportunities are one way for you to learn new skills and continue to build our business that helps our customers and the community live healthier, longer, better lives.
This individual will be part of the Proposition & Healthcare team in AIA Hong Kong and play a pivotal role in shaping and driving initiatives across Integrated Healthcare Strategy (IHS) programme – this role combines strategic thinking with hands-on execution, supporting senior management in evaluating growth and portfolio sustainability opportunities, developing strategic recommendations, and leading complex cross-functional initiatives. The successful candidate will work closely with business leaders across distribution channels, products, medical & healthcare provisions, operations, digital and customer functions to drive business outcomes and transformation.
The ideal candidate is a structured problem solver who thrives in ambiguity, connects the dots across multiple business issues, and can influence stakeholders to align around a common direction and execute effectively. This mirrors the emphasis AIA places on shaping strategic choices, cross-functional alignment and transformation leadership.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities:

Strategy Development & Business Planning

• Support formulation and execution of strategic priorities across Health businesses, customer care journey orchestration and provider management
• Identify opportunities for sustainable growth through performance analysis, customer insights, market trends and healthcare provision developments
• Drive primary and secondary research to understand voice of customers, providers and agents, and translate insights to actions
• Evaluate strategic trade-offs and translate complex issues into practical business actions
• Support annual strategy planning processes and work across teams to identify initiatives that drive desired results

Transformation Leadership & Cross-functional Execution

• Lead strategic initiatives across health business growth, healthcare provision and in-force portfolio management from concept through implementation, ensuring delivery of targeted business outcomes
• Establish initiative objectives, strategic problem statements, success measures, delivery milestones and governance structures

• Facilitate structured discussions to clarify objectives, resolve issues and accelerate decision-making

• Partner and drive alignment across business functions, influence without direct authority to achieve business outcomes
• Identify challenges, dependencies, implications to business, execution risks and barriers, propose mitigation plans and facilitate timely resolution
• Champion new ways of working, including adoption of digital, analytics and AI-enabled capabilities

Business Performance, Strategic Insights & Executive Advisory

• Monitor business performance against agreed KPIs, identify emerging risks, risks and performance gaps, and recommend course corrections where necessary
• Generate actionable insights to support business decision-making, provide recommendations on strategic options and implications
• Develop presentations, discussion materials and management papers for ExCos, Steering Committees and senior management forums
• Synthesize complex analyses and stakeholder perspectives into clear and compelling management narratives
• Support senior stakeholders in evaluating priorities and resource allocation decisions

Minimum Job Requirements:

• University degree in Business, Economics, Finance, Actuarial Science, Healthcare Management or related discipline
• 10+ years of relevant experience in strategy, transformation, business management, with experience in a top management consultancy firm as a plus
• Strong numerical capabilities combined with strong commercial acumen; Knowledge and experience in Health Insurance and/or healthcare provision is preferred
• Strong strategic thinking and problem-structuring capability with a focus on data-driven decision making

• Strong track record of high-quality, large-scale program execution involving multiple cross-functional initiatives
• Strong numerical capabilities combined with strong commercial acumen; Knowledge and experience in Insurance and/or healthcare is preferred
• Self-starter with strong ownership mindset and bias towards actions that drive to tangible impact to business
• Strong strategic thinking and problem-structuring capability with a focus on data-driven decision making
• Demonstrated ability to navigate ambiguity and influence stakeholders across seniority levels
• Excellent executive-level communication and presentation skills; strong written English and Chinese, including preparation of management-level materials
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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