Customer Service Representative

Job description:

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.

• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.

• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending

• Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.

• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns

• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.

• Provide outstanding customer service while exhibiting a professional demeanor at all times.

• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.

• Perform related duties as required.

Skills and Competencies

• Knowledge of Bank products and services

• Excellent customer service and communication skills

• Ability to interact well with Team Members and customers

• Strong in attention to details and accuracy

• Basic computer skills

• Ability to multi-task and remain organized

Education and Experience

• High School diploma or equivalent required

• Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.