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Marriott International

Manages and franchises hotels around the world

Assistant Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeIndianapolis, IN, USA$54k - $65k /yrIn-person

About the Job

Requirements

  • An associate degree with 3 or more years of related experience, or a bachelor's degree with 1 or more year of related experience.
  • Hotel or customer service experience is preferred.
  • The role requires the ability to remain composed and effective in high-energy situations.
  • Certifications may include Food Handler, Alcohol Awareness, CPR, and First Aid as required.

Responsibilities

  • Welcome arriving guests, resolve concerns, answer questions, and help make each stay exceptional.
  • Support, coach, and motivate front desk team members while promoting a positive, energetic, and service-focused culture.
  • Respond quickly and calmly to problems and turn challenges into opportunities to exceed guest expectations.
  • Help oversee front office operations, maximize room revenue, maintain high service standards, and ensure operational details are handled.

Desired Qualifications

  • Three to five years of progressive hotel, hospitality, or customer service experience is preferred.
  • Supervisory experience is a plus.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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