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speakit

Digital dictation and speech recognition solutions

German Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Portugal€1.2k - €1.5k

About the Job

Requirements

  • Fluency in German and strong English proficiency at C1 level.
  • Strong communication and problem-solving skills.
  • Attention to detail and ability to work under pressure.
  • Ability to work rotational shifts, including Monday through Sunday.

Responsibilities

  • Manage customer interactions via phone, email, and chat.
  • Handle orders, refunds, shipping issues, and payment queries.
  • Liaise with internal teams, couriers, and partners.
  • Resolve complex cases and escalate when needed.
  • Maintain high customer satisfaction and meet key performance indicators.

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
United Kingdom
Founded
1990

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