In PersonOn-site in San Francisco full-time; travel to customer sites approximately once per month.
Customer Experience & SupportCustomer Success
About the job
Requirements
2–5 years of experience in customer success, account management, technical support, governance, risk, and compliance (GRC), or a client-facing role at a business-to-business software-as-a-service or technology company.
Excellent written and verbal communication, with the ability to make complex technical and regulatory topics simple.
Strong ownership, organization, and follow-through across multiple accounts and priorities.
Comfort learning a technical, highly regulated product.
Ability to work on-site in San Francisco full-time.
Responsibilities
Serve as the primary point of contact and first line of support for a portfolio of customers' cybersecurity and compliance questions.
Lead quarterly compliance reviews with customer leadership, including owners, chief information security officers, and IT directors, and drive documentation to sign-off.
Guide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes.
Partner with a Cybersecurity Engineer to co-own the management of customer accounts.
Own retention and surface customer feedback to engineering and product teams to improve the Aegis platform.
Travel to customer sites approximately once per month.
Desired Qualifications
Exposure to cybersecurity, GRC, compliance, or regulated industries, including NIST 800-171, CMMC, DFARS, ITAR, or FedRAMP.
Familiarity with Microsoft 365, Intune, Microsoft Defender, and IT ticketing systems.
Experience supporting defense, aerospace, or government customers.
About the Role
The Customer Success Manager owns the ongoing relationship with our defense and aerospace customers after they go live on Atomus Aegis — keeping them secure, compliant, and successful. You will work in a pod alongside a Cybersecurity Engineer and report into our Customer Success and Engineering organization.
What You'll Do
Serve as the primary point of contact and first line of support for a portfolio of customers' cybersecurity and compliance questions.
Lead quarterly compliance reviews with customer leadership (owners, CISOs, IT directors) and drive documentation to sign-off.
Guide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes.
Partner with a Cybersecurity Engineer to co-own the management of customer accounts
Own retention and surface customer feedback to our engineering and product teams to improve the Aegis platform.
Travel to customer sites approximately once per month.
What You'll Bring
2–5 years of experience in customer success, account management, technical support, GRC, or a client-facing role at a B2B SaaS or technology company.
Excellent written and verbal communication, with the ability to make complex technical and regulatory topics simple.
Strong ownership, organization, and follow-through across multiple accounts and priorities.
Comfort learning a technical, highly regulated product.
Ability to work on-site in San Francisco full-time.
Preferred Qualifications
Exposure to cybersecurity, GRC, compliance, or regulated industries (NIST 800-171, CMMC, DFARS, ITAR, or FedRAMP).
Familiarity with Microsoft 365, Intune, Microsoft Defender, and IT ticketing systems.
Experience supporting defense, aerospace, or government customers.