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Delivery Hero

Global online food delivery marketplace

Growth Manager - Subscription & Loyalty Program

Growth MarketingUpdated on Nov 10
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Four to six years of experience in top-tier management consulting, fast-moving consumer goods, investment banking, or a high-growth technology environment; subscription or growth experience is a strong plus.
  • Strong first-principles thinking and the ability to structure and solve ambiguous business problems end-to-end.
  • A solid analytical foundation, including experience with P&L ownership, ROI-based decisions, and economic trade-offs.
  • Advanced Excel or Google Sheets skills are required; SQL is a plus.
  • A hands-on approach and willingness to participate in execution and deliver results.
  • Ability to communicate clearly and in a structured way, exercise strong business judgment, and influence senior stakeholders.
  • Comfort working in ambiguity in a fast-paced, international environment.

Responsibilities

  • Own subscription growth performance across markets, with accountability for key metrics such as Subscription GMV percentage, subscriber growth, and retention.
  • Define and execute market-specific growth strategies, aligning priorities and initiatives across regions.
  • Identify, test, and scale impactful growth levers through deep analysis and experimentation.
  • Own and continuously improve the subscription value proposition by translating customer insights into actionable changes.
  • Drive go-to-market strategy in partnership with Product, Commercial, Marketing, and local teams.
  • Lead end-to-end initiatives, from problem diagnosis to execution, with a focus on measurable impact.
  • Define success metrics, track performance, and deliver clear, decision-ready insights to senior stakeholders.
  • Work closely with the pricing, product, commercial, and QC teams.

Desired Qualifications

  • Experience in subscription or growth.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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