Forward Deployed Engineer - Italian

☎️ About fonio
fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.

We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of the fastest-growing companies! 🚀

Your Role

As a Forward Deployed Engineer for our Italian market, you work directly at the intersection of product and customer setups. You capture requirements, translate them into robust implementations, and take fonio live at customers – including integrations, automations, and ongoing optimization.

You work closely with Product/Engineering and Go-to-Market, making sure deployments are fast, stable, and repeatable across the Italian market.

What to expect

• Capture customer requirements and translate them into concrete implementation plans

• Build and roll out fonio setups in production: workflows, logic, prompts, guardrails

• Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing, etc.)

• Develop smaller features and glue code to cleanly map customer cases

• Debug under production conditions: calls, flows, edge cases, fast fixes

• Build reusable templates and deployment playbooks to make setups scalable

• Deliver product feedback: bring pain points and feature gaps to the team, prioritized and concrete

What we are Looking for

• Solid coding skills: you can implement independently, not just configure

• Strong understanding of AI systems and LLMs (prompting, tool-use, RAG, failure modes)

• Workflow thinking: translate complex processes into robust, testable flows

• Experience with APIs, webhooks, auth, and common integration patterns

• Cloud fundamentals: deployments, observability, debugging in production

• Highly pragmatic working style: ship fast, make it stable, iterate

• Bonus: Voice/Telephony, n8n, TypeScript/Python, SQL, monitoring/tracing, GDPR

• Italian at native or near-native level & English fluent

What you get

• Competitive salary: €65,000-€95,000 per year, plus equity

• 100% Remote

• 100% Focus Time (no regular meetings)

• Unlimited budget when the ROI is right

• Extreme speed (we ship almost daily)

• Thousands of enthusiastic customers building the product together with us

Interview Process

1. 15 min Intro Call

2. 90 min Deep Dive with our Head of Commercial Deployment and our Head of Delivery

3. 20 min Culture Interview

How we hire?
We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.

fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.
Need an adjustment in the process? Just tell us.

Please send your CV in English. Then knock us off our feet 🚀