Field Product Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Business Enablement/Support

All Job Posting Locations:

Pomezia, Roma, Italy

Job Description:

About Electrophysiology

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

As Johnson & Johnson MedTech Electrophysiology, we have one goal – to ensure those with atrial fibrillation can live the lives they want. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrythmia treatment. Our suite of tools means electrophysiologists are empowered to personalize their approaches for patients with effective and reproducible workflows. Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias. 

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for EMEA field product specialist.

Create success in the adoption of NP and maximization of its usage since the launch. Establish relationship with NP users and Key Opinion Leaders across EMEA to link NP usage with the newest clinical strategies, especially for AF treatment. Work together with Clinical department to ensure a good clinical and scientific impact of NP based on current KOL usage of system and catheters.

Enhance effective penetration and adoption of new technologies

Work closely to Marketing (EMEA, NPM, Global Marketing) and R&D to support smooth introduction of new technologies. Support WW Clinical Marketing team in identifying critical-to-success clinical claims, and work on clinical claim validation.

Implement marketing strategy in the field, with special focus on critical-to-success product’s application

Ensure full and clear understanding and deployment of those strategies by the local clinical teams to obtain clinical application of BW products and development of therapy adoption rapid and strong. Work closely to the local Clinical Managers & Clinical Specialist to maximize utilization of CARTO® 3 Systems and new technologies with focus in the AF arena.

Navigation/AF KOL management

Establish a strong relationship with all EMEA KOLs. Meet CSS working with KOLs to better define support and clinical advice to/from KOLs labs. Ensure a strong communication within EMEA on the most recent AF treatment options with our technologies. Maximize KOL’s CARTO® 3 and new technology adoption in AF treatment

Share best clinical practices and identify critical success factors

Represent together with the others CDM the Clinical HUB within EMEA. Ensure a strong and productive Communication. Maximize assigned Territory Utilization per system.

Responsible for communicating business related issues or opportunities to next management level

Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition

Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

Performs other duties assigned as needed

SECTION 3: EXPERIENCE AND EDUCATION

Education/Training:

• Degree in engineering or life science;

Experience:

• Three (3) to five (5) years’ experience in the Electrophysiology Field in clinical role.

SECTION 4: REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS

Required Knowledge

• Technical and clinical skills in Electro-Physiology: basic clinical understanding and deep product knowledge allowing to support EP cases, understand new product needs, and convey information to different audiences (field organizations, customers)
• Analytical thinking: systematic gathering, organizing and synthesizing of relevant information Strong project management experience in managing expectations of internal and external partners, including gathering deliverable requirements, and supporting business request.
• Customer and Marketplace: desire and ability to anticipate and address the needs of customers (internal or external) through timely program/project implementation.
• Communication/Presentation skills: ability to effectively explain, describe, and convey information in a variety of formal and informal presentation settings.
• Teamwork/Collaboration: intention and ability to work effectively with others toward shared goals. Ability to manage team of Product manager(s)

Required Skills or Abilities

• Good interpersonal relations
• Significant leadership skills
• Experienced trainer
• Self-confidence and integrity
• Project Management
• Effective communication skills –verbal and written

Required Skills:

Preferred Skills:

Cross-Functional Collaboration, Customer Acquisition, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Data Gathering and Analysis, Leverages Information, Organizing, Proactive Behavior, Problem Solving, Process Improvements, Relationship Building, Sales Enablement, Sales Support, Service Excellence

The anticipated base pay range for this position is:

€48.600,00 - €77.395,00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.