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Full-Time

Product Design Lead

Confirmed live in the last 24 hours

SevenRooms

SevenRooms

201-500 employees

Guest experience and retention platform for hospitality

Food & Agriculture
Data & Analytics
Enterprise Software
Consumer Goods

Senior, Expert

London, UK

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Communications
Figma
Requirements
  • 8+ years of experience in product design, with experience across b2b and b2c
  • Experience redesigning UX/UI for an entire platform or suite of products
  • Demonstrated success in leading and growing high-performing design teams
  • Strong portfolio showcasing a range of design projects and deep understanding of design principles
  • Proficiency in product and design tools such as figma, jira, pendo
  • Excellent communication and collaboration skills, with the ability to articulate and justify design decisions to stakeholders across the business including at an executive level
  • Degree or related experience in Design, Human-Computer Interaction or related field
Responsibilities
  • Lead and mentor a team of passionate product designers, fostering a culture of creativity, collaboration and continuous improvement
  • Define and drive the product design, vision, strategy and roadmap in alignment with business goals and user needs
  • Reimagine an industry-leading platform from a customer and design perspective with a team of passionate designers, resulting in a new UX/UI
  • Collaborate closely with product managers, engineering, marketing sales, customer success and other key stakeholders to understand product requirements and translate them into a beautiful, customer-centric experience
  • Oversee the end-to-end design process, from concept ideation and wireframing to mockups and prototypes
  • Conduct user research and gather feedback to iterate on designs and enhance user satisfaction
  • Establish and enforce design principles, standards and best practices to ensure a cohesive and consistent user experience across all SevenRooms products
  • Stay up-to-date on industry trends, design tools and emerging technology to drive innovation in product design at SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage various aspects of a guest's journey, including reservations and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. Additionally, SevenRooms includes automated tools that help staff save time and execute services efficiently. The company charges a subscription fee for its platform, which not only streamlines operations but also offers insights into customer behavior for personalized marketing and tracking guest sentiment. The goal of SevenRooms is to help hospitality businesses improve their services, foster loyalty, and drive repeat visits.

Company Stage

Series B

Total Funding

$69.9M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

44%
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Simplify's Take

What believers are saying

  • The launch of a global Customer Advisory Board indicates SevenRooms' commitment to continuous improvement and industry collaboration.
  • Integration with Square's POS system expands SevenRooms' reach and functionality, making it more attractive to potential clients.
  • The acquisition of HeyPluto and Vast Data demonstrates SevenRooms' aggressive growth strategy and potential for market dominance.

What critics are saying

  • The highly competitive nature of the hospitality tech sector could make it challenging for SevenRooms to maintain its market position.
  • Integration of acquired companies like HeyPluto and Vast Data may present operational and cultural challenges.

What makes SevenRooms unique

  • SevenRooms offers a comprehensive Guest Experience and Retention platform specifically tailored for the hospitality industry, unlike broader CRM solutions.
  • The platform's ability to break down data silos and provide a complete view of each guest's preferences both on and off-premise sets it apart from competitors.
  • Strategic acquisitions like HeyPluto enhance SevenRooms' AI-powered personalized messaging capabilities, further differentiating it from other hospitality tech providers.