Principal Product Manager

Job Description

Your Career

As a Product Manager focused on SAAS Platform for network security management, your primary responsibility is to understand customer problems, conceptualize product capabilities to address user pain points, gather feedback from customers and partners, and provide directions for building features that simplify the life of Network Security Admin’s day to day operations. You will collaborate closely with cross-functional teams including engineering, user experience, marketing, sales, and customer support to drive the product roadmap and ensure the successful delivery of solutions to meet market demands.

Your Impact

• Develop and maintain a comprehensive product strategy for Palo Alto’s flagship product Strata Logging Service. Define short-term and long-term goals aligned with business objectives and identify market trends
• Understand customer problems and use cases intimately. Collaborate with customers, sales teams, and internal stakeholders to gather requirements for new features and enhancements. Clearly define user stories, acceptance criteria, and success metrics to guide development efforts
• Work closely with internal stakeholders to understand and support collecting logs for the new products and features that require visibility for our customers
• Own the vision, roadmap and requirements for your features. Create and manage the product roadmap, outlining key features, enhancements for the SaaS platform offering around ingestion, processing, storing, forwarding and platform scaling. Balance priorities of features based on customer feedback, market trends, and business priorities while optimizing cloud cost for processing and storing
• Collaborate with UX, engineering and other product team members to deliver high-quality products that solve customer problems with a differentiated, automated and optimized approach
• Work closely with engineering teams to translate product requirements into actionable development plans. Provide clear direction and guidance throughout the development lifecycle, ensuring timely delivery of high-quality features. Support transformation of traditional logging for reactive troubleshooting into a value added capabilities for our end users to improve their day to day security operations
• Engage with the product marketing team and help them develop compelling messaging, impactful sales tools and marketing content to support sales and field marketing teams
• Interact with customers, partners and sales engineering teams in different forums to gather feedback and evangelize the product. Act as the voice of the customer within the organization, gathering feedback and insights to continuously improve product offerings. Monitor customer satisfaction metrics and prioritize initiatives to address customer pain points
• Define key performance indicators (KPIs) and metrics to track the success of visibility and monitoring features. Analyze data and performance metrics to identify areas for optimization and improvement
• Conduct thorough market research and competitive analysis to identify customer needs, industry trends, and competitive offerings. Use insights gathered to inform product development priorities and strategies
• Collaborate with technical marketing, sales engineering and technical support teams to enable sales and train the field teams, gather feedback during betas and help with escalations

Qualifications

Your Experience 

• BS/MS or equivalent experience or equivalent military experience required
• Strong desire to take ownership of the full product lifecycle
• 10+ years in product management experience
• Must have experience in one or more areas - Networking, Network Management, Network Security, Next Generation Firewalls
• Hands-on experience in managing devices from onboarding to decommissioning and prior experience in building SaaS products, driving IT operational efficiency is a plus
• Strong and proven (written and verbal) communication and presentation skills in leading and contributing to cross-functional teams
• Experience in fast-paced environments with overlapping projects/deliverables
• Proven analytical and problem-solving skills required with the ability to translate complex technical concepts into clear product requirements and strategies
• Experience in making data based product decisions 
• Excellent written, verbal, and interpersonal skills with the ability to collaborate effectively across teams and influence stakeholders at all levels