The Production Engineer is responsible for driving the evolution of the firm's monitoring and observability capabilities while actively contributing to the day-to-day operations of the Managed Services organization.

The role combines technical leadership in monitoring platform modernization, automation, and operational intelligence with hands-on support responsibilities across client environments. As a member of the Chiasso-based Managed Services team, the individual participates in incident management, service monitoring, on-call rotations, client support activities, and operational governance to ensure the stability, availability, and security of client services.

The role also provides expertise and support for CIM-related incidents and operational challenges.

Primary Responsibilities

Monitoring & Observability Transformation

Lead the enhancement and redesign of monitoring dashboards to fully leverage Zabbix Agent 2 capabilities.
Drive the migration and decommissioning of legacy NWA Agent monitoring components.
Integrate additional infrastructure and applications into the Zabbix platform, including:
- Vtom servers and batch processing components
- Year-End environments
- Application and infrastructure log monitoring
Improve the reliability, quality, and relevance of monitoring alerts and log parsing mechanisms.
Prepare and support the deployment of new production monitoring infrastructure, including Zabbix servers and proxies.
Define and implement security processes, governance, and lifecycle management for Zabbix and Agent 2.

Automation & Tool Integration

Lead the replacement of MoniPiguet and the transition of monitoring capabilities to strategic platforms.
Integrate Zabbix with ITM, Jira, and other operational tools to automate incident and ticket lifecycle management.
Implement intelligent alerting and workflow automation, including:
- Batch-progress monitoring
- Escalation processes
- Alert acknowledgements for on-call teams
- Automated incident creation and closure where appropriate

Reporting & Continuous Improvement

Produce KPI reports related to incidents, monitoring effectiveness, service availability, and operational performance.
Analyze trends and recommend improvements to increase service reliability and operational efficiency.
Contribute to service reviews, post-incident analysis, and continuous improvement initiatives.

Managed Services Operational Responsibilities

As a full member of the Chiasso Managed Services team, the individual will:

Perform daily operational checks and health monitoring across client environments.
Access client production and non-production environments to investigate incidents and service disruptions.
Participate in incident management activities, including major incident response and resolution coordination.
Take part in shift rotations and on-call schedules to provide support outside normal business hours.
Contribute to change implementation, service requests, and operational support activities.
Participate in client governance meetings, service reviews, and operational discussions where required.
Maintain operational documentation, procedures, and knowledge articles.
Support cross-functional collaboration with Technical Services, Product Owners, Development Teams, and Client Service Managers.

Client Ownership Responsibilities

The individual will progressively assume ownership responsibilities for designated clients, including:

Acting as a key operational contact for assigned clients.
Coordinating incident resolution and problem management activities.
Monitoring service performance and identifying opportunities for improvement.
Supporting operational reviews and client-facing discussions.
Ensuring adherence to service commitments and operational best practices.

CIM Expertise & Support

Provide advanced support and expertise for incidents involving CIM-related components.
Assist Managed Services teams during investigations, troubleshooting, and root cause analyses involving CIM.
Facilitate knowledge transfer and best-practice sharing across support and operational teams.
Serve as a subject matter expert when CIM-related issues impact client services.

Requirements

Strong understanding of FNZ’s operating model and products
Proven involvement in monitoring modernization initiatives.
Existing expertise in Zabbix, monitoring automation, and incident management processes.
Knowledge of CIM and its operational support requirements
English and French fluent required

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

About the company

FNZ gives large financial institutions a single, digital wealth management platform to offer wealth services. It integrates asset management, retail banking, life insurance and private banking capabilities into one online proposition that advisers and customers access via online banking. Revenue comes from platform fees, service charges, and strategic partnerships. The company differentiates itself through its scale, breadth of integrations, and track record of helping major institutions (e.g., Aviva and Abrdn) accelerate growth and transform how wealth management is delivered. Its goal is to enable institutions to provide personalized, efficient wealth management at scale, simplifying the customer experience and improving outcomes for advisers and clients.

Company Size

5,001-10,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$3B

Headquarters

London, United Kingdom

Founded

2003

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Simplify's Take

What believers are saying

On September 1, 2026, FNZ raised $450 million from existing institutional shareholders.
The company sold FNZ Bank, IFSAM, and Swiss banking software, freeing management attention.
Stephen Welch's September 16, 2026 appointment targets client delivery and profitable growth execution.

What critics are saying

A New Zealand class action seeks $4.6 billion, threatening FNZ's capital structure.
Blythe Masters resigned on September 18, 2026; leadership churn weakens execution during transformation.
If the class action succeeds, employee-shareholder claims can trigger insolvency-style financing pressure.

What makes FNZ unique

FNZ serves 30 million end customers and $2.5 trillion assets on platform in 2026.
Its August 2026 divestitures sharpen focus on core wealth technology for global institutions.
FNZ Select, launched in 2026, adds premium service levels and advanced platform support.

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Benefits

Health Insurance
Life Insurance
Hybrid Work Options
Paid Vacation

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

Financial Standard

Sep 18th, 2026

FNZ chief executive steps down.

FNZ chief executive steps down. The latest issue of Financial Standard now available as an e-newspaper Executive Appointments | / | / | / | / | FNZ chief executive steps down BY RIDDHIMA TALWANI | FRIDAY, 18 SEP 2026 12:27PM FNZ chief executive Blythe Masters has resigned after two years in the top job as Stephen Welch assumes the role of executive group chair and interim chief executive. Masters will continue to support FNZ in an advisory capacity for six months to help ensure an orderly leadership transition. The board has begun the process to identify a permanent group chief executive. FNZ said Welch's appointment reflects the board's commitment to accelerating the execution of its strategic transformation programme, improving client delivery and supporting the group's progress towards long-term profitable growth. The wealth management firm added the board and Masters believe this leadership transition best supports the next phase of that journey. "FNZ has a strong business, a clear strategy, market-leading technology and an exceptional client portfolio," Welch said. "I look forward to working closely with colleagues across the group as we continue to execute our transformation programme, improve delivery for clients and build on the significant progress already made." FNZ said its strategy remains unchanged and the group will continue to focus on its core wealth management platform, improving the quality and consistency of client delivery, and transforming its operating model to drive efficiency and sustainable, profitable growth. The board thanked Masters for her contribution to FNZ over the past two years. "During her tenure, FNZ has made substantial progress executing its transformation programme, strengthening its financial position, advancing key regulatory priorities, simplifying the group through the divestment of non-core assets and continuing to grow assets on the platform, which now exceed NZ$2.5 trillion," FNZ said. Welch thanked Masters for her leadership as well. "FNZ enters this next chapter as a stronger and more focused organisation, and I am confident in the opportunities ahead for the business, our clients, our shareholders and our people," he said. Read more: FNZ, Stephen Welch VIEW COMMENTS Related News | | | FNZ appoints leads for APAC, North America | | | | FNZ, Centric extend partnership, citing 'significant' upgrades | | | | FNZ wins mandate, names APAC head | | | | Centrepoint Alliance launches long-awaited IconiQ platform | | | | Acclaim Wealth enters managed account space | | | | New CFS platform at the cutting Edge: Quirk | | | | FNZ acquires private banking tech firm | | | | UK competition watchdog blocks merger | | | | Calastone expands NZ presence Editor's choice. Gordan Legal commenced a class action against Macquarie Investment Management, alleging the investors in the collapsed Shield Master Fund have not been fully compensated for losses affecting their retirement savings. Sequoia Financial Group, the parent company of InterPrac Financial Planning, is conducting a thorough review of all its operating subsidiaries for a potential restructuring. Family offices in Australia have surpassed $323 billion in assets, according to data from Rainmaker Information. The Guardians of New Zealand Superannuation has appointed a new head of portfolio completion who hails from QIC's liquid markets team. Further Reading

FinTech Futures

Sep 18th, 2026

FNZ CEO Blythe Masters steps down after two-year tenure.

FNZ CEO Blythe Masters steps down after two-year tenure. Stephen Welch has been appointed executive group chair and will serve as FNZ's interim CEO while the company searches for a new permanent chief. September 18, 2026 Blythe Masters is stepping down as group CEO of London-based wealth management platform FNZ after two years in the role. FNZ has appointed Stephen Welch as interim CEO and executive group chair while the company hunts for a new permanent leader. Masters, a former JP Morgan executive, initially took over from FNZ founder Adrian Durham as CEO in August 2024, with her appointment joined by a $1 billion capital commitment from the company's shareholders. These include Motive Partners and CPP Investments. Announcing the leadership transition, FNZ says that Masters will now move to an advisory capacity for a period of six months. The company's statement praises the "significant contribution" Masters has made during her two year tenure, namely "simplifying the group through the divestment of non-core assets" and growing on-platform assets beyond $2.5 billion. Reporter, FinTech Futures Cameron Emanuel-Burns, a reporter at FinTech Futures, is dedicated to enhancing the accessibility of fintech for a broader audience. He has contributed articles to various media platforms and possesses a strong interest in all aspects of fintech. Prior to his involvement in the financial industry, Emanuel-Burns worked in the podcasting field, where he held editorial, hosting,and production positions for renowned production companies, covering diverse topics. With a research master's degree in conflict analysis, he conducted a study on the influence of anti-refugee policies on extremism.

Bloomberg

Sep 16th, 2026

Blythe Masters steps down as CEO of fintech FNZ after two years

Blythe Masters is stepping down as chief executive officer of fintech firm FNZ Group Ltd., two years after assuming the position. The departure marks another leadership change at the digital wealth management platform. Masters, a former JPMorgan Chase executive known for her work in derivatives markets, joined FNZ in late 2022. Her exit comes as the company continues to navigate the competitive fintech landscape. FNZ provides technology platforms for wealth managers and financial institutions globally. The company has not yet announced Masters' successor or detailed transition plans.

Scottish Financial Review

Sep 16th, 2026

FNZ promotes Welch as CEO Blythe Masters exits role.

FNZ promotes Welch as CEO Blythe Masters exits role. FNZ, the global wealth management platform, announced that Stephen Welch has been appointed Executive Group Chair and will assume interim CEO responsibilities. FNZ said Blythe Masters "is transitioning out of the Group Chief Executive Officer role" and will continue to support FNZ in an advisory capacity for six months to help ensure an orderly leadership transition. "Stephen's appointment reflects the Board's commitment to accelerating the execution of FNZ's strategic transformation programme, improving client delivery and supporting the Group's progress towards long-term profitable growth... " said the firm. "The Board has begun a process to identify a permanent Group Chief Executive Officer. During the transition period, Stephen Welch will serve as Executive Group Chair on an interim basis alongside his role as Group Chair. "FNZ's strategy, transformation programme and client commitments remain unchanged. The Group will continue to focus on its core wealth management platform, improving the quality and consistency of client delivery, and transforming its operating model to drive efficiency and sustainable, profitable growth. "The Board would like to thank Blythe for her significant contribution to FNZ over the past two years. "During her tenure, FNZ has made substantial progress executing its transformation programme, strengthening its financial position, advancing key regulatory priorities, simplifying the Group through the divestment of non-core assets and continuing to grow assets on the platform, which now exceed $2.5 trillion." Welch said: "FNZ has a strong business, a clear strategy, market-leading technology and an exceptional client portfolio. I look forward to working closely with colleagues across the Group as we continue to execute our transformation programme, improve delivery for clients and build on the significant progress already made. "On behalf of the Board, I would also like to thank Blythe for her leadership and significant contribution to FNZ. FNZ enters this next chapter as a stronger and more focused organisation, and I am confident in the opportunities ahead for the business, our clients, our shareholders and our people."

Financial IT

Sep 3rd, 2026

FNZ raises US$450 million from existing institutional shareholders.

FNZ raises US$450 million from existing institutional shareholders. * Fundraising News * 03.09.2026 01:04 pm FNZ, the global wealth-management platform, has secured US$450 million in new equity funding from its existing long-term institutional shareholders. This investment provides the financial strength to support the continued delivery of FNZ's transformation programme as it executes on its long-term business plan to drive profitability. The investment comes from some of the world's most sophisticated investors, including La Caisse, Canada Pension Plan Investment Board (CPP Investments), Generation Investment Management and Motive Partners in support of FNZ's continued transformation and long-term business plan. This new capital will be used to invest in its technology platform, people, products and capture the significant market opportunity ahead. In the past year, the Group has continued to strengthen its franchise and sharpen its focus on its core wealth management technology business serving large financial institutions. FNZ has won and extended a number of key client partnerships across its core geographies and introduced FNZ Select, a premium proposition providing clients with enhanced service levels, advanced capabilities and additional platform support. The Group also agreed a number of significant disposals, including the sale of FNZ Bank in Germany, its Luxembourg-based fund platform, IFSAM, and its core banking software platform in Switzerland. These transactions are helping FNZ direct resources toward its strategic priorities and strengthen execution. Blythe Masters, Group Chief Executive Officer of FNZ, said: Financial IT continue to make strategic progress, creating a more focused business, driving greater operational discipline and delivering more consistently for its clients. This capital provides the financial strength to continue executing its plan as Financial IT harness technology to transform wealth management in partnership with its clients.

FNZ

Production Engineer

About the job