Customer Service Advisor
About the job
- At least 1 year of customer service experience.
- A Leaving Certificate and/or FETAC 5 skills certificate.
- Strong computer skills and general personal computer proficiency.
- Problem-solving abilities.
- A valid and eligible work permit or visa authorizing work in Ireland.
- Handle incoming customer calls and provide accurate information, support, or guidance.
- Follow approved scripts, Standard Operating Procedures, and data protection guidelines at all times.
- Accurately update customer records and input data into internal systems.
- Maintain high customer satisfaction by delivering a professional and courteous service.
- Communicate effectively with internal departments to support efficient issue resolution.
- Schedule Small Public Service Vehicle inspections, manage booking amendments, and process payments securely through the customer relationship management system.
- Previous contact centre experience.
- Irish language ability.
About the company
SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.
Company Size
10,001+
Company Stage
IPO
Headquarters
Geneva, Switzerland
Founded
1878
Get referred to Société Générale de Surveillance
See people who can refer or advise you
Simplify's Take
What believers are saying
- October 5, 2026 Prescient Security adds 350 employees and 5,000 cybersecurity customers.
- September 23, 2026 Meridia expands SGS’s EUDR verification workflow across 50 origin countries.
- September 22, 2026 Northern Lights CCS deal extends SGS into Europe’s emerging carbon-storage market.
What critics are saying
- SGS issued EUR 650 million debt September 22, 2026, increasing refinancing pressure.
- Prescient Security integration risks distracting management while Digital Trust targets CHF 200 million by 2027.
- If CBAM accreditation stalls in SGS Belgium or Italy, rivals capture 2027 verifier demand.
What makes Société Générale de Surveillance unique
- SGS pairs 145-year global labs with Digital Trust cybersecurity, strengthened October 2, 2026.
- SGS spans 115 countries, letting clients buy testing, certification, and compliance locally.
- SGS’s independence and accreditation moat fits regulated markets like CBAM, EUDR, and CCS.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays
Hybrid Work Options
Wellness Program
Mental Health Support
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Conference Attendance Budget
Professional Development Budget
Training Programs
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Relocation Assistance
Adoption Assistance
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Childcare Support
Elder Care Support
Pet Insurance
Bereavement Leave
Employee Discounts
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 0%SGS, the world's leading testing, inspection and certification company, has acquired a majority stake in Prescient Security, a US-based provider of information compliance and cybersecurity services. Prescient Security employs over 350 people and serves 5,000 customers worldwide, offering expertise in information security certification, penetration testing and compliance workflows across sectors including finance, healthcare and technology. The acquisition forms part of SGS's Digital Trust strategy, with the company targeting at least CHF 200 million in additional Digital Trust revenue by 2027 compared with 2023. Prescient Security supports major international standards including SOC2, ISO, PCI DSS and FedRAMP. SGS CEO Géraldine Picaud described the deal as a key milestone in expanding the company's Digital Trust platform and service portfolio.
SGS takes majority stake in US cybersecurity company Prescient Security. The goods inspection group SGS is strengthening its position in cybersecurity. 01.10.2026 21:41 To this end, the company SGS has acquired a majority stake in the US company Prescient Security. Financial details of the transaction were not disclosed. Prescient Security employs more than 350 employees and serves around 5,000 customers worldwide, as SGS announced on Friday. The company specializes in information security, cybersecurity and compliance with regulatory requirements in the digital sector. Its customers include companies from the financial, healthcare, retail, technology and defense sectors. According to the information, the offering includes certifications in accordance with international security standards as well as so-called penetration tests, which are used to specifically check IT systems for vulnerabilities. Prescient Security also has its own technologies for automating compliance and security processes. With the acquisition, SGS is further expanding its strategic business segment "Digital Trust". The group, headquartered in Baar, aims to generate at least 200 million Swiss francs in additional revenue in this area by 2027 compared with 2023.
SGS SA launched a EUR 650 million senior bond offering on 22 September 2026. The bonds have a six-year maturity, due in 2032, and carry a 4.125% coupon. The bonds will be issued by SGS Finance BV and guaranteed by SGS SA. Proceeds are intended for general corporate purposes, including refinancing existing debt. Earlier in September, SGS received an EcoVadis Gold Medal, improving from its previous Silver rating. The company is scheduled to release its third-quarter 2026 sales update on 23 October 2026.
SGS, the world's leading testing, inspection and certification company, has expanded its global network of US Consumer Product Safety Commission-accredited bicycle testing laboratories. The company added new facilities in Ho Chi Minh City, Vietnam; Waltrop, Germany; and Bentonville, Arkansas, joining existing accredited sites in Taiwan and China. The expansion provides bicycle and e-mobility manufacturers with testing and compliance services closer to their operations across Asia, Europe and North America. The move addresses growing demand for flexible compliance solutions as supply chains diversify and regulatory requirements evolve. Joe Chen, Global Head of Hardlines at SGS, said the network helps customers access reliable compliance solutions whilst maintaining consistent quality standards across regions.
SGS has acquired a majority stake in NetSentries, a cybersecurity and digital assurance specialist. The acquisition expands SGS's Digital Trust portfolio and aims to support customers with cybersecurity, data protection, AI governance and operational resilience challenges. NetSentries provides offensive security, independent security assurance, AI and emerging technology security, cyber-resilience and post-quantum cryptography readiness services. The company serves banks, financial institutions and regulated enterprises across the Middle East and India. NetSentries will continue operating under its existing brand. Co-founders Sudheer Elayadath and Arun Thomas will continue leading the business as part of SGS.