Credit Control & Cash Collections Manager

Job Profile

LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for a Credit Control& Cash Collections Manager to join our Central Finance team.

We're looking for an experienced and motivated Credit Control& Cash Collections Manager to lead our credit control and collections function.

This is a fantastic opportunity for a proactive finance professional who thrives on reducing debtor risk, improving cash collection performance, and leading a high-performing team. You'll work closely with operational teams, property managers, and customers to ensure outstanding balances are managed effectively while maintaining excellent customer service and regulatory compliance.

Main accountability

• Leading the credit control and collections team to maximise cash recovery and minimise aged debt.
• Managing credit policies, customer credit limits, and exposure to ensure effective risk management.
• Developing and delivering collection strategies for invoices, service charges, and contract income.
• Reviewing aged debt, prioritising arrears, and resolving complex queries and disputes.
• Providing guidance on legal recovery processes and escalation routes where required.
• Producing cash flow forecasts, aged debt reports, and performance dashboards.
• Monitoring debt positions daily and implementing actions to reduce risk and improve collections.
• Building strong relationships with Property Managers, Operational teams, and customers to remove barriers to payment.
• Coaching, developing, and motivating team members while driving continuous improvement across processes and controls.
• Ensuring all regulatory, compliance, and financial control requirements are adhered to.

What We're Looking For

Essential

• Proven experience in Credit Control, Collections, or Accounts Receivable leadership.
• Strong team management and coaching experience.
• Excellent negotiation and communication skills.
• Ability to analyse data, identify trends, and produce meaningful management reports.
• Strong customer service focus with the ability to handle difficult conversations professionally.
• Experience managing aged debt, disputes, and collections activity.
• Excellent organisational skills with the ability to prioritise workload and manage risk.

Desirable

• Finance qualification (AAT, ACCA, CIMA or equivalent).
• Experience within property services, facilities management, or a related sector.
• Knowledge of property services legislation and debt recovery processes.
• Experience using Sun Systems, Stripe, and Zopa.

Why Join Us?

• Play a key role in protecting and improving business cash flow.
• Lead an important function with visibility across the organisation.
• Opportunity to influence processes, controls, and service improvements.
• Supportive and collaborative working environment.
• Competitive salary and benefits package.

Location: Newcastle upon Tyne – predominantly office-based.If you’re an experienced Credit Control& Cash Collections Manager professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.