Response and Investigation Specialist

Position Overview

Bring your experience to our growing Fortune 500 retail company and certified Great Place to Work! Burlington Stores is a nationally recognized retailer of high quality, branded merchandise at everyday low prices, with over 1200 stores in 45 states and Puerto Rico, and we are in search of an Asset Protection Specialist to be part of our Asset Protection Burlington Response and Investigation Center (BRIC) Team! This is Burlington’s Security Operations Center (SOC)--a premier Global Security Operations Center (GSOC) focused on physical security, threat & risk mitigation, and emergency response. The BRIC leverages a flexible business model to help support Burlington through incident response and communication, weather and threat monitoring, as well as investigation support.

Our Specialist will play a crucial organizational role by supporting the store fleet with 24/7 oversight and execution of essential BRIC functions. The specialists support large-scale projects, actively monitor for safety concerns that could disrupt operations, and contribute to organizational resilience through security infrastructure oversight and management of third-party guard engagement.

A Day in the Life

A Day in the Life

 The schedule for this posting is 1:30 PM to 12:00 AM Sun, Mon, Tues, Wed.

• Facilitate intake of incident reports from store teams and assess events against established guidance to determine appropriate communication and escalation needs. Establish communications between relevant stakeholders and support response as needed.
• Leverage the BRIC's suite of technology and resources to monitor for any threats or risks to Burlington operations and safety and monitor situations accordingly--including weather-related risks.
• Execute internal and external investigation support. Engage in broad investigative initiatives at the direction of supervisors and managers. Utilize case management and open-source intelligence (OSINT) platforms to identify and investigate theft, fraud activity, and persons of interest/threat investigations.
• Vigilantly monitor alarm activity during nighttime hours, promptly respond to incidents, and effectively communicate with relevant stakeholders. Ensure a swift and appropriate response to alarms, minimizing potential risks, and maintain clear communication channels to enhance overall security measures.
• Develop expertise in operating, troubleshooting, and optimizing CCTV systems to ensure effective surveillance and security measures during overnight hours. Leverage CCTV systems to remotely audit third party guard adherence to guidelines and post orders.
• Responsible for evaluating and executing emergency guard requests. Collaborate with field partners to ensure the situation is assessed properly and assets are protected if the situation requires immediate action. 

You'll Come With

You'll Come With

• Bachelor’s degree with a minimum of 3+ years of experience preferred (Criminal Justice, Communications, Finance, or Business). Candidates who do not have a degree must demonstrate a high level of expertise and proficiency in the desired skills and abilities.
• Ability to navigate and operate multiple software platforms responsible for supporting the BRIC initiatives, specifically: exception-based reporting and case management systems, incident response/management systems, and security infrastructure platforms (CCTV, alarm monitoring).
• MS Office (Outlook, Word, Excel, PowerPoint).
• Problem solving and analytical ability with the ability to communicate with associates at all levels in a fast-paced environment.
• Ability to handle sensitive and confidential information and manage tasks with a high level of concern for detail.
• Ability to work in a flexible scheduling environment as the needs of the business dictate (Nights/Weekend/Holidays)
• Asset Protection, Security, Emergency Management/Response, and Investigations experience preferred.

#LI-JL2

Come join our team. You’re going to like it here! 

Compensation Range: $20.50 - $27.00