Angkas

On-demand motorcycle ride-hailing and delivery platform

Onboarding Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeMakati, Metro Manila, Philippines

About the Job

Requirements

A bachelor's degree in Business, Operations, Management, HR, or a related field is required.
Three to five years of experience in operations, onboarding, customer experience, or team management is required.
Experience managing or leading teams in an operational setting is required.
Strong problem-solving, organizational, and communication skills are required.
The candidate must be comfortable working in a dynamic, high-volume environment.
Proficiency in Google Workspace or Microsoft Office tools is required.

Responsibilities

Oversee end-to-end onboarding processes for rider-partners and driver-partners.
Ensure timely verification of documents, background checks, and compliance requirements.
Improve onboarding speed, activation rates, and partner experience.
Coordinate onboarding schedules, orientations, and training sessions.
Lead, coach, and develop a team of onboarding associates.
Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.
Conduct regular performance reviews and provide coaching and feedback.
Identify bottlenecks in onboarding workflows and implement improvements.
Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.
Develop and maintain SOPs and onboarding guidelines.
Work with regional and operations teams to support expansion and scaling initiatives.
Handle onboarding-related escalations and ensure timely resolution.
Ensure adherence to company policies and regulatory requirements.
Track and report onboarding performance metrics and trends.
Analyze funnel performance and identify areas for improvement.
Maintain dashboards for operational visibility.

Desired Qualifications

A background in operations, marketplace platforms, logistics, startup operations, or other fast-paced, high-growth environments is preferred.

Onboarding Manager

Angkas · Makati City, Philippines (Hybrid) · Full-time · Posted 2026-04-21

Workplace: hybrid

Description

Partner Onboarding & Activation

● Oversee end-to-end onboarding processes for rider-partners and driver-partners.

● Ensure timely verification of documents, background checks, and compliance requirements.

● Improve onboarding speed, activation rates, and partner experience.

● Coordinate onboarding schedules, orientations, and training sessions.

Team Management

● Lead, coach, and develop a team of onboarding associates.

● Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.

● Conduct regular performance reviews and provide coaching and feedback.

Process Improvement

● Identify bottlenecks in onboarding workflows and implement improvements.

● Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.

● Develop and maintain SOPs and onboarding guidelines. Stakeholder Coordination

● Work with regional and operations teams to support expansion and scaling initiatives.

● Handle onboarding-related escalations and ensure timely resolution.

● Ensure adherence to company policies and regulatory requirements. Reporting & Analytics

● Track and report onboarding performance metrics and trends.

● Analyze funnel performance and identify areas for improvement.

● Maintain dashboards for operational visibility.

Requirements

Bachelor’s degree in Business, Operations, Management, HR, or related field.
3–5 years of experience in operations, onboarding, customer experience, or team management.
Preferred background in operations, marketplace platforms, logistics, startup operations, or other fast-paced, high-growth environments.
Experience managing or leading teams in an operational setting.
Strong problem-solving, organizational, and communication skills.
Comfortable working in a dynamic, high-volume environment.
Proficient in Google Workspace or Microsoft Office tools.

Benefits

Why join Angkas?

Freedom of work
Work-life balance
Free meals and use of gym
Opportunities for promotion
Competitive salary
Pay raise
Start-up environment
Multi-cultural and Agile work environment
Diversified use of technology

Apply

Apply at Angkas

About the Company

Angkas

On-demand motorcycle ride-hailing and delivery platform

Angkas operates a mobility platform in the Philippines that combines motorcycle ride-hailing and on-demand delivery in one app. It matches riders in real time via GPS, enabling passenger trips, city-to-city package delivery, and business logistics for partners. It differentiates itself through a focus on safety, reliability, and expanding services, building a large rider network across major cities. Its goal is to reduce urban congestion by offering fast, flexible mobility and last-mile delivery while creating flexible income opportunities for riders.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 2016

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