Managed Services Tax Operations Director

Industry/Sector

Not Applicable

Specialism

Global Compliance Services

Management Level

Director

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services Tax Operations Director you will lead client support work in tax compliance, bringing together tax planning, return preparation, filing support, and compliance review within our Tax practice. As a Director you will set strategic direction, shape client engagements, drive business growth, and mentor leaders while balancing long-term priorities with day-to-day delivery. In this role at PwC, you will oversee multiple work streams, identify opportunities to improve service delivery, and guide teams as they navigate changing tax rules, financial data, and client needs.

As a Director, you will translate vision into action, promote sound judgment, and foster a working environment where quality, integrity, inclusion, and commercial thinking guide decisions. You will also collaborate across the PwC Network to address complex issues, develop new approaches, and help convert market opportunities into growth for the Firm. In this role at PwC, you will apply your knowledge of tax compliance operations to support client obligations, manage priorities across engagements, and contribute to a career that calls for leadership, adaptability, and clear communication.

Responsibilities

· Define and execute the tax operations strategy aligned with the business’s overall growth objectives. · Partner with key leadership team to drive business planning, resource allocation, and operational efficiency. · Build strong relationships with internal and external stakeholders on the back of business appreciation. Provide strategic advice/solutions that will link to their tax and business objectives. · Be accountable for key commercial metrics that define success in a highly competitive and dynamic market environment. Responsible for driving the development and enforcement of relevant KPI and controls for the business. · Identify and implement opportunities for process optimization, automation, and digital transformation. · Establish and maintain a robust operational risk management framework and ensure full compliance with tax and regulatory requirements. · Manage change and transitions effectively · Partner with the technology team to drive automation and system enhancements. · Build, mentor, and lead a high-caliber team across functions and geographies. · Lead digital transformation initiatives to enhance client experience and operational scalability. · Foster a culture of accountability, continuous improvement, and client-centricity

What You Must Have

· 15+ years of overall experience with proven track record in leadership roles in an enterprise services / service centre organization within companies of similar size, scope and complexity. · Several years of hands-on tax experience (corporate, fund, or partnership tax) within that tenure, sufficient to engage credibly with senior tax stakeholders and translate technical priorities into delivery decisions. Partnership/fund tax exposure (e.g., K-1s, allocations, UBTI, ECI) is a plus given the private equity context of this business. CA, EA or US CPA is preferred but not required. · Demonstrable track record of leadership at scale including proven track record of delivering value to both top and bottom line through leading transformation, re-engineering, simplification, and automation initiatives. · Outstanding leadership and interpersonal qualities including the ability to inspire, motivate and lead through effective, transparent, and adaptive communication; creates broad based alliances, drives collaboration across multiple stakeholder groups; effective evangelist and partner with global stakeholders.

What Sets You Apart

- In Tax, Manager, Senior Manager, and Director roles prefer candidates who hold an active primary credential, such as one of the following: (1) US CPA or foreign equivalent (2) US Enrolled Agent in good standing with an appropriate regulatory body (3) a firm-approved secondary credential
- Driving managed services tax compliance for asset and wealth clients
- Leading multiple tax operations engagements across complex client environments
- Developing technology-enabled tax processes for reporting and compliance
- Identifying market opportunities and shaping new service offerings
- Mentoring tax professionals through feedback, coaching, and career development

Travel Requirements

Up to 20%

Job Posting End Date