Whaley Foodservice

Commercial kitchen equipment service and parts

Service Manager

Field ServiceConfirmed live in the last 24 hours

Full-timeFort Worth, TX, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent experience is required.
Ability to handle multiple tasks simultaneously, including multiple incoming phone calls.
An acceptable driving record under auto liability insurance guidelines is required.
Three to five years of previous experience as an industry Service Technician, or one to three years of previous industry experience combined with two to three years of direct customer service experience, is required.
Good interpersonal and communication skills for verbal and telephone communications with customers and service technicians.
Ability to understand and prioritize service calls and assign technicians accordingly.
Ability to lift 5 to 50 pounds depending on repair, maintenance, or installation requirements.
Ability to repeatedly bend, twist, stoop, and kneel.
Availability for extensive daily travel to work site locations.
Ability to work around exposure to hot grease from fryers.
Availability for an on-call weekend rotation, with frequency varying by branch size.

Responsibilities

Prioritize new unscheduled service calls for the branch's service technicians to best meet customer needs.
Provide direct supervision of all branch service technicians.
Set up daily and on-call schedules for all service technicians at the branch location.
Respond directly to customers and factories regarding service-related issues.
Provide technical support for the branch parts department, walk-in customers, and customers over the phone.
Provide technical support to branch service technicians in the field to resolve problems quickly.
Set up ready boxes or parts needed by technicians for assigned jobs.
Contact customers as directed regarding leads, service issues, and collection issues.
Conduct or oversee weekly technician meetings as required by the Area Manager.
Assume responsibility for daily branch operations in the Area Manager's absence.
Be available to provide technical support to on-call service technicians at night, on holidays, and on weekends as required.
Perform other duties as required.

Description

Responsibilities:

Prioritize new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
Provide direct supervision of all branch service technicians.
Set up daily and on-call schedule for all service technicians at branch location.
Respond directly to customers and factories regarding service related issues.
Provide technical support for branch parts department, walk-in customers and customers over the phone.
Provide technical support to branch service technicians in the field to resolve problems quickly.
Set up ready boxes or parts needed by technicians for assigned jobs.
Contact customers as directed for leads, service issues and collection issues.
Conduct/oversee weekly tech meetings as required by Area Manager.
In Area Managers absence, assume responsibility for daily branch operations.
Be available to on-call service technicians (nights, holidays and weekends) for technical support as required.
Performs other duties as required.
Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
The ability to understand and prioritize service calls and assign technicians accordingly.
Must be well organized and focused on promoting customer and employee satisfaction.
Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
Repeated bending, twisting, stooping and kneeling.
Extensive daily travel to work site location.
Exposure to hot grease from fryers.
On-call weekend rotation may be required (frequency varies with branch size).

MINIMUM QUALIFICATIONS:

A High School diploma or the equivalent in experience.
Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
Driving record acceptable under auto liability insurance guidelines.3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience.
This position is a non-exempt employee

FIND YOUR NEXT FAVORITE WORK HOME!!
Visit the Whaley career site and grow with us.
www.whaleyfoodservice.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About the Company

Whaley Foodservice

Commercial kitchen equipment service and parts

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Lexington, KY
Founded: 1944

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