People Services and Solutions Specialist - People Direct & Data

Job Description

Deliver the results that drive change.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com. 

All about the role:

We are looking for an exceptional PS&S Specialist to be part of our People Services and Solutions (PS &S) team while being hands-on in supporting the HR operational activities for the Electrolux APAC& MEA Countries. In this role you will be focusing on the area of People data, Employee life cycle, C&B administration, Continuous improvement, Workday and Service Now.

The ideal candidate requires to have a good collaborative skill with the ability to, drive change, think on creative solutions and meet objectives in a fast-paced environment. The successful candidate will embody Electrolux culture through their attitude and behaviors.

A Typical Day

Operation Excellence

• Manage employee life cycle tasks for assigned countries in APAC and MEA region, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentations and assisting with payroll data preparations.

• First point of contact and respond to People operational issues and enquiries and resolve with close collaboration with relevant counterparts to ensure quality services are delivered from PS&S.
• Ensures non-integrated People data is maintained on all required systems.
• Collaborate closely with Payroll vendors to ensure accurate and timely processing of payroll operations.
• Delivers digital and physical record and document management services.
• Communicate effectively with employees, vendors, local service providers, government agencies both verbally and in written form professionally.

Service Delivery

• Supports PS&S Manager to centralize countries HR core activities into People Services & Solution Organization.
• Supports PS&S Manager in stabilization of the new PS&S organization, Workday and Service now usage.
• Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.
• Partnership with People Partner, Center of excellence, and other HR team members to deliver PS&S integrated and sustainable solutions for employees, managers, and business.
• Collaboration with project team on the scopes within PS&S function such as workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.
• Contribute positively for Customer satisfaction survey and Employee voice survey.
• Assist in coordinating HR project activities, timelines, and deliverables to ensure successful execution and alignment with organizational goals.

Continuous Improvement & Quality Assurance

• Promotes the PS&S continuous improvement program and a strong focus on data quality.

• Support in audit activity and ensures employee and organization data integrity and compliance.
• Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.

Knowledge Management

• Support in the preparation of knowledge base documents such as DTP , standard operating procedures, global forms and articles.
• Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.
• Continuity of learning and knowledge sharing with team and others. Coach and trains junior team members.
• Integrates a knowledge management mentality/culture into PS&S.
• Other adhoc duties assign by line manager.

Who You Are?

• Minimum 3 years working experience in a HR Shared Services environment and good exposures in employee life cycle, payroll, compensation & benefit administrations, HR policies, process, and HR Systems.
• Bachelor’s degree in human resource management/business administration or related field.
• Good interpersonal skill and ability to communicate well both oral & written (Mandarin & English) in a diverse work environment and additional Asian languages are added advantage.
• IT savvy and resourceful on leveraging various tools (Microsoft Office / Workday / ServiceNow).
• Demonstrable problem solving & ability to handle challenging issues in a dynamic environment.
• Ability to multitask, set priorities and manage time effectively.
• Attention to details and ability to produce accurate work.
• Keeping abreast of local laws and regulations for best PS&S practices.
• Added advantages for specializing knowledge in China & HK HR Operations.
• Flexible and able to support any other assigned countries in APAC and MEA region.

Where you’ll be:

This is a full-time position based in Petaling Jaya, Selangor.

Benefit highlights:

• Hybrid working arrangement.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage for both employees and dependents.
• Dental & Optical.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/