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Sanford Health

Nonprofit health system operating hospitals

Patient Access Representative - Float Pool

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRapid City, SD, USA$16.25 - $23

About the Job

Requirements

  • A high school diploma or equivalent is preferred.
  • One year of work experience is required; experience in a medical office setting is preferred.
  • Medical terminology is helpful.
  • Customer service skills are essential.
  • Six months of customer service experience is desired.
  • Basic Life Support may be required for certain locations or settings.

Responsibilities

  • Greet patients and verify their demographics.
  • Create, scan, and route documents or electronic forms.
  • Explain documents to patients and capture signatures on necessary paperwork.
  • Establish and assign financial responsibility and assist with arrangements while adhering to applicable policies and procedures.
  • Collect co-payments, pre-payments, and payments on account balances.
  • Work through the registration work queue to address and resolve registration errors or denied insurance claims, as needed.
  • Work with the nursing team and providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedules.
  • Obtain and coordinate referrals and conduct pre-authorization.
  • Arrange interpreter services.
  • Check patients in and out.
  • Operate a multi-line phone.
  • Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
  • Prepare and coordinate charts.
  • Organize supporting provider documents.
  • Initiate and collaborate on patient financial assistance.
  • Track patient visits and manage health information on patient accounts.
  • Compile, distribute, administer, and score assessments.
  • Coordinate telemedicine appointments.
  • Make reminder calls for appointments.
  • Handle hospital admission duties.
  • Perform office duties such as making copies or sending faxes.

Desired Qualifications

  • Post-secondary education is helpful.
  • Medical office experience is preferred.
  • Six months of customer service experience is desired.

About the Company

Sanford Health

Nonprofit health system operating hospitals

Sanford Health is a large nonprofit health system that delivers hospital care, elder and post-acute services, and related health care through a network of hospitals, clinics, and senior care facilities across the Midwest. It operates by integrating multiple care settings into one system, supported by research and global health initiatives. Its model combines acute hospital care, long-term care, and post-acute services under a single organization, with a strong emphasis on philanthropy and mergers to expand reach and capabilities. The company differentiates itself through its breadth of services across the care continuum, extensive rural and regional presence, and a history of strategic mergers that create a full-spectrum care model rather than focusing on a single niche. Sanford Health’s goal is to provide comprehensive, accessible health care to communities, advance pediatric care and medical research, and extend health services through global clinics and partnerships.

Company size
10,001+
Company stage
Grant
Total funding
$4.5M
Headquarters
Fargo, ND
Founded
1894

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