Integrated Student Services Counselor - ERNIE Central
$43.9k/yr+ 6% retirement contribution + 4% retirement match
Junior, Mid
Bachelor's
Daytona Beach, FL, USA
In Person
Education
About the job
Requirements
- A bachelor's degree is required, although relevant professional experience may substitute for the degree.
- One to three years of related professional experience is required.
- Strong analytical skills and working knowledge of student information systems are required.
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and other web-based applications, is required.
- Excellent verbal and written communication skills are required to communicate effectively with students, faculty, staff, and leadership.
- A commitment to exceptional customer service for students and internal and external stakeholders is required.
- The ability to establish and maintain positive, collaborative working relationships with supervisors, colleagues, faculty, and staff is required.
- Strong organizational, time management, and prioritization skills are required.
- The ability to engage proactively and frequently with students and stakeholders in person, by phone, email, text or chat, and virtual meetings is required.
- The ability to work independently, recognize priorities, take initiative, and assist team members is required.
- Adaptability and willingness to learn new processes, technologies, and systems are required.
- Strong problem-solving, investigative, and critical-thinking skills are required, including the ability to identify issues and implement appropriate solutions.
- The ability to exercise sound judgment, make informed decisions, and maintain confidentiality when appropriate is required.
- A professional demeanor and the ability to handle challenging situations tactfully and remain composed under pressure are required.
- Willingness to seek guidance and direction when appropriate is required.
- A cover letter, resume, and contact information for at least three professional references must be submitted.
Responsibilities
- Deliver friendly, professional, end-to-end service to students across in-person, phone, email, and online channels.
- Provide guidance on academic progress, degree completion, financial aid, student accounts, registration, enrollment, and other complex student matters.
- Use professional judgment to resolve issues, promote student success, and contribute to improved retention and graduation outcomes.
- Develop expertise in registration and enrollment, student records, financial aid, student accounts, and financial literacy.
- Maintain working knowledge of Veterans Student Services, Housing, Disability Support Services, Health Services, Counseling, Tutoring, Academic Advising, Student Employment, International Student Services, and Career Services.
- Connect students with appropriate resources to support their success.
- Build meaningful relationships with students and provide guidance from enrollment through graduation.
- Collaborate with departments and administrative partners across the University to deliver a consistent, student-focused service experience.
- Help fulfill ERNIE Central's mission of providing seamless, integrated student services and access to information, guidance, and support.
About the company
Embry-Riddle Aeronautical University is a private, nonprofit institution focused on aviation, aerospace and engineering, with campuses in Daytona Beach, Florida, Prescott, Arizona, plus Worldwide Online and Asia campuses. It offers over 100 undergraduate and graduate programs spanning aviation, engineering, business, computing, security and space studies. What sets Embry-Riddle apart is its deep aerospace-industry ties and hands-on flight and research facilities. The goal is to prepare graduates for careers across aviation and aerospace.
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Headquarters
Daytona Beach, Florida
Founded
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Simplify's Take
What believers are saying
- Record 2025-26 enrollment reached 10,121 new students across three campuses.
- U.S. News ranked online bachelor's programs among the nation's top 11 in January 2026.
- May 6, 2026 ROTC complex groundbreaking strengthens long-term campus infrastructure and recruiting.
What critics are saying
- February 17, 2026 campus lockdown exposed security vulnerabilities and emergency disruption risk.
- Bradley v. Embry-Riddle Aeronautical University, Inc. filed January 26, 2026 threatens reputational damage.
- Heavy aviation focus leaves demand tied to airline hiring cycles and defense budgets.
What makes Embry-Riddle Aeronautical University unique
- 100,000th Worldwide graduate and 33,000-plus students show national scale.
- NASA Langley partnership and NSF grants anchor aerospace and AI research depth.
- RotC complex and Institute of World Politics partnership deepen defense-linked talent pipelines.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Tuition Reimbursement
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Holidays
- Unlimited Paid Time Off
- Family Planning Benefits
- Fertility Treatment Support
- Paid Vacation