Lead Recruitment-Enrollment Advisor

Job Description

William Jessup University seeks a self-motivated individual for the role of Lead Recruitment-Enrollment Advisor in the School of Professional Studies (SPS). The Lead Recruitment-Enrollment Advisor is part of a team that serves the adult student population at WJU. As a member of our vibrant team, they exemplify the values and mission of WJU by undertaking an active role of service and assisting in the creation of high-value relationships with prospective students, applicants, local businesses, churches, and non-profit organizations. We are looking for an individual with a strong sense of collaboration, a desire to be part of an inspired and productive team, and a passion for spreading education throughout our local communities.

Under the direction of the Director for SPS, the Lead Recruitment-Enrollment Advisor is responsible for participating in recruiting, admissions, and outreach activities for the regional area. This requires ongoing and regular contact with prospects, applicants, various community colleges, companies, and organizations. The focus of this position is to grow enrollment, build relationships, and promote the mission and vision of William Jessup University.

Responsibilities include working with prospective students to assist in selecting the program of study that best fits their educational needs and professional goals; providing students with relevant and timely information on the University’s programs, admissions, financial aid requirements, deadlines, and other student related items; guiding applicants through the admissions process; and reviewing admissions applications independently and in collaboration with School of Professional Studies and Registrar as needed. Additionally, the incumbent will maintain recruitment information in the University’s CRM, application and marketing automation systems in order to track metrics related to the enrollment lifecycle, ensure that all events and leads are being recorded, and analyze recruitment data to determine the effectiveness of specific events and activities. See job description for complete details. Full-time, benefit eligible position.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Participate in developing, evaluating, and advancing the SPS strategic recruitment and

enrollment goals of new students.

a. Respond to inquiries within 24 business hours, using both telephone and email

b. Manage inquiries and applicants using our CRM system

c. Collaborate with WJU School of Professional Studies staff and faculty,

communicating on a regular, timely basis concerning the status of recruits and

applicants

d. Move recruits through the enrollment process to completed application phase

2. Oversee and coordinate the student admissions process and special student

appeals/petitions for exceptions to policy with the Registrar’s office, Financial Aid,

Business Office, and SPS-Academic Committee.

3. Support and enable other SPS functions pertaining to Academic advising and student

services.

4. Facilitate, lead, and participate in new student orientation sessions.

5. In partnership with the University Marketing functions, assist the Director in coordinating

the marketing communication strategy, including participating in development of an

annual marketing plan.

6. Collect and analyze admission and enrollment data to evaluate the accomplishment of

immediate and long-range SPS degree completion objectives.

7. Review and coordinate updating of SPS website, social media, print collateral, and

other marketing materials used in the program.

8. Conduct direct personal activity related to new student enrollment including participation

in recruiting events; meeting with prospective students; coordination and direct

involvement in information meetings; and following-up with students on

application/enrollment processes. Position shall be responsible for meeting annual new

student recruitment goals throughout the entire admission process, from initial contact

through to completion of enrollment.

9. Marketing – Plan and coordinate marketing with the Director, in diversified, but

integrative means to generate an awareness of the program among recruiting

constituencies such as churches, community colleges, local businesses, government

agencies, and nonprofit organizations.

a. Participate in a minimum of 5 marketing/recruiting events in the area per month.

(e.g., educational fairs, community college events, chamber of commerce

meetings)

10.Provide support to the team as needed.

Additional Information

EDUCATION/CERTIFICATIONS:

• A bachelor’s degree required

REQUIRED KNOWLEDGE:

• Successful candidate will be a strong, compelling, and action-oriented recruiter who is

knowledgeable in enrollment and admission’s best practices

• Must be experienced in recruiting, enrollment, and CRM systems.

• Background in customer service, sales, and marketing a plus

• Three years’ experience in higher education admissions or recruiting

• Able to work in a fast-paced environment

• Possess outstanding communication, organizational, and relationship-building skills

• Familiar with CRM and marketing automation system, preferred

• Able to work independently, as well as with teams of colleagues

• Possess the aptitude for detail-oriented tasks

• Must have strong time-management skills

• Able to prioritize and balance responsibilities

• Able to work a flexible work schedule, including occasional nights and weekends

SKILLS/ABILITIES:

• Self-motivated, experience working with CRM and databases, Excel, computer-based

systems

• Excellent interpersonal, oral, and written communication are essential

• Successful candidate will be a strong, compelling, and action-oriented recruiter