Slot Technical Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary for Hollywood Casino Gulf Coast:

• Responsible for management and oversight of all aspects of the administration of the Slot Technical Department including slot maintenance, repair, modifications, moves, technical systems, equipment and hardware. Assists with managing slot performance property support activities inclusive of planning, procurement, installation implementation, and ongoing support for all slot systems located at the property.
• Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
• Responsible for oversight of electronic gaming device activities for adherence to established procedures.
• Responsible for the administration, maintenance, and integrity of all slot management systems, player tracking systems, progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology infrastructure.
• Responsible for all material inventory and ensures accurate par levels are maintained.
• Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Maintains accountability for all gaming assets, parts inventory, tools, test equipment, and technology resources assigned to the department. Establishes inventory controls and conducts periodic audits to ensure accuracy and accountability.
• Responsible for layouts to installations of slot machines.
• Responsible for planning, coordinating, and executing gaming floor projects including new game installations, expansions, relocations, conversions, lease returns, product trials, and capital improvement initiatives.
• Manages and directs preventative maintenance of slot machines.
• Responsible for troubleshooting and repair of machine malfunctions and player tracking system problems. Review correspondence needed to move, convert, or install slot related equipment.
• Responsible for troubleshooting and repair of progressive systems, bonusing systems, cashless gaming technologies, and related gaming technology platforms.
• Responsible for the repair, maintenance and performance of all slots and related gaming equipment.
• Responsible for oversight of progressive gaming systems, including progressive installations, transfers, removals, resets, reconciliations, meter verification, and related regulatory documentation.
• Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations of the Slot Technical department.
• Make recommendations concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position.
• Assists with the plan and submission for movements and conversions of slot machines, based on analysis of gaming floor.
• Assists Boomtown Casino Biloxi as needed.
• Assists with the creation of reports and data review to make recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor.
• Assists with reviewing reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines.
• Reviews slot performance, machine reliability, downtime, utilization, and maintenance trends and makes recommendations to maximize profitability and operational efficiency.
• Prepares slot reports by collecting, formatting, analyzing, and explaining information.
• Develops and maintains operational reporting, performance dashboards, and key performance indicators related to Slot Technical operations.
• Prepares ad-hoc reporting for Slots operations.
• Serves as the primary contact for gaming manufacturers, service providers, and technology vendors regarding equipment performance, maintenance, warranty issues, service support, and gaming technology initiatives.
• Participates in the evaluation, testing, implementation, and support of new gaming technologies, cashless gaming solutions, and operational enhancements.
• Ensures all policies, procedures and practices are consistently followed and comply with internal controls, cybersecurity standards, approved software requirements, and regulatory requirements.
• Maintains awareness of approved software versions, manufacturer updates, vendor-issued Customer Notifications (CNs), technical bulletins, and compliance directives. Ensures required actions are completed, documented, and communicated appropriately.
• Plans and submits for movements and conversions of slot machines, based on analysis of gaming floor. Gains applicable approvals prior to taking action.
• Leads and directs the development, execution and measurement of departmental service standards for the Slot Technical team.
• Coordinates with Information Technology, Compliance, Surveillance, Revenue Audit, and vendors to troubleshoot and resolve gaming technology issues affecting operations.
• Supports regulatory audits, internal audits, compliance reviews, and operational assessments. Maintains documentation supporting slot movements, conversions, installations, removals, software changes, progressive changes, and regulatory submissions.
• Ensures dual-control procedures are followed for sensitive gaming operations and maintains required records supporting compliance and audit readiness.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A./B.S.) from a four-year college or university; and a minimum of five years comparable slot analytic/ management experience; or equivalent combination of education and experience. Minimum of three years in Slot technical management preferred.
• Must be able to work all shifts including holidays, nights, and weekends according to business needs.
• Ability to write reports, business correspondence, and procedure manuals.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft Office (Excel, Word, Outlook, Excel). Must have knowledge of Slot operating systems.
• Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Must be proficient in all Microsoft applications and have working knowledge of Slot operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

•  Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must successfully complete applicable responsible alcohol service training. 

Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

While performing the duties of this job, employee is regularly exposed to flashing lights and possibly moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, and risk of electrical shock.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer