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Full-Time

Senior Site Reliability Engineer

Confirmed live in the last 24 hours

Toast

Toast

5,001-10,000 employees

Technology platform for restaurant operations

Food & Agriculture
Hardware
Consumer Software
Fintech
Financial Services

Compensation Overview

$131k - $210kAnnually

+ Overtime + Bonus + Commission + Equity

Mid, Senior

Remote in USA

Category
DevOps & Infrastructure
Site Reliability Engineering
Required Skills
Datadog
Microsoft Azure
Java
AWS
Splunk
Google Cloud Platform
Requirements
  • Extensive and broad industry experience with at least 3-7 years building and running production systems and participating in incident calls
  • Deep understanding of cloud and microservice architecture, and the JVM
  • Comfortable reading, writing, and debugging code
  • Experience with Observability platforms (Datadog, Splunk, New Relic, etc.) - APM, RUM, Synthetic monitoring
  • Demonstrated experience working with at least one major cloud platform (AWS, GCP, or Azure)
  • Exposure to complex, mission critical, and large scale distributed systems
  • Polyglot technologist/generalist with a thirst for learning
Responsibilities
  • Implement and evolve a world-class observability technology stack that allows rapid detection of issues in our system and enables root cause analysis (25%)
  • Provide scalable metrics and dashboarding solutions for R&D
  • Provide distributed tracing capabilities to visualize and track issues across our complex system
  • Provide log aggregation and insights for R&D using best in class technology
  • Provide a global view of the true customer experience through usage of Real-User Monitoring & external cloud-based solutions
  • Act as a champion for reliability and work with partner teams in different lines of business to improve resiliency and reliability of all services. Champion our uptime targets and enable other teams to improve the way we measure the reliability of the system (25%)
  • Facilitate and drive production triage, incident resolution, and retrospective/root cause analysis to maintain the reliability and uptime of our platform (20%)
  • Leverage a strong understanding of Cloud Architecture
  • Experience developing and operating software on the JVM (Java Virtual Machine) to triage and understand issues within services
  • Diagnose performance bottlenecks and implement optimizations across infrastructure, database, web, and mobile applications
  • Implement strategies to increase system reliability and performance through on-call rotation and process optimization
  • Lead incident post-mortem/retrospectives to surface reliability improvements and drive to completion
  • Support and enable the adoption of a platform that enables service resilience testing/chaos engineering to validate and test Toast’s architecture is resilient to failure. Build and own a performance testing framework/environment to enable our R&D teams to understand the constraints of their services and improve performance (15%)

Toast provides a technology platform tailored for the restaurant industry, offering a variety of products and services that help restaurants improve their operations and customer experiences. The main product is an all-in-one point-of-sale (POS) system that includes features like mobile and online ordering, gift card management, detailed sales reporting, employee management, and customer relationship management (CRM). This integrated approach allows restaurants to minimize their dependence on third-party services, which can lead to cost savings. Unlike many competitors, Toast operates on a subscription model, charging restaurants a recurring fee while also generating revenue through transaction fees and hardware sales. The goal of Toast is to enhance the efficiency and profitability of restaurants, making it easier for them to succeed in a competitive market.

Company Stage

Series F

Total Funding

$1.2B

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

6%

2 year growth

35%
Simplify Jobs

Simplify's Take

What believers are saying

  • Toast's innovative solutions, like the Digital Storefront and Marketing Suites, help restaurants attract and retain customers through enhanced digital experiences.
  • The launch of the Restaurant Management Suite and Advanced Restaurant Analytics provides enterprise brands with valuable insights and tools to optimize operations and drive growth.
  • Partnerships with major brands like Caribou Coffee and Choice Hotels demonstrate Toast's ability to secure high-profile clients and expand its market presence.

What critics are saying

  • The competitive landscape in restaurant technology is intense, with rivals like SpotOn continuously enhancing their offerings.
  • Integrating new acquisitions and technologies, such as Delphi Display Systems, may pose operational challenges and require significant resources.

What makes Toast unique

  • Toast offers an all-in-one POS system specifically designed for the restaurant industry, integrating functionalities like mobile ordering, online ordering, and gift card management, unlike generic POS systems.
  • The company's diversified revenue stream, including subscription services, transaction fees, hardware sales, and restaurant loans, provides financial stability and multiple growth avenues.
  • Toast's recent acquisitions and partnerships, such as with Delphi Display Systems and Google, enhance its technological capabilities and market reach.

Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness