Associate Director of Product Management - Workplace Experience

What you will do

As the Associate Director of Product Management you will lead the strategy, growth, and evolution of the OpenBlue Workplace Experience App and Web platform, shaping how employees, visitors, and workplace teams interact with intelligent buildings every day.

You will own the vision for a market-leading workplace experience platform that connects people, places, and building services through a seamless digital experience. Working across Product Management, Engineering, UX, AI, Data Analytics, Customer Success, and Commercial teams, you will define and deliver capabilities that improve employee productivity, workplace engagement, comfort, wellbeing, collaboration, and operational efficiency.

You will lead this transformation into an AI-powered digital workplace assistant that delivers personalized workplace journeys, intelligent recommendations, frictionless service delivery, and actionable workplace insights.

How you will do it

Product Strategy & Roadmap

• Define and own the long-term vision, strategy, and roadmap for the OpenBlue Workplace Experience App with associated mobile and web experiences.
• Establish a compelling digital workplace vision focused on employee engagement, hybrid work enablement, workplace services, space utilization, and personalized occupant experiences.
• Drive the evolution of the platform through AI, machine learning, and agentic experiences that simplify workplace interactions.
• Own prioritization of features including:

• • Workplace Assistant
  • Desk Booking and Room booking
  • Visitor Management
  • Workplace Service Requests
  • Wayfinding
  • Employee Communications
  • Digital Credentials
  • Smart Building Integrations

• Lead customer discovery, market analysis, and user research programs to identify opportunities that improve employee satisfaction, workplace productivity, and customer outcomes.

Product Delivery

• Drive effective cross-functional collaboration throughout the product development lifecycle, ensuring successful planning, execution, and release of product initiatives.
• Champion a mobile-first and user-centric product strategy that creates intuitive experiences that drive daily active usage, adoption, and employee satisfaction.
• Establish best practices for user engagement, accessibility, and digital experience optimization.
• Lead the introduction of AI-powered workplace assistants capable of helping occupants navigate buildings, reserve spaces, access workplace services, receive personalized recommendations, and interact with facilities through natural language.

Customer & Market Engagement

• Build relationships with workplace leaders, corporate real estate executives, HR leaders, facilities teams, and digital workplace stakeholders.
• Lead the Workplace Experience Customer Advisory Board, engaging with customers to understand evolving employee expectations and hybrid work requirements.
• Translate workplace trends into differentiated digital experiences and measurable customer value.
• Represent Johnson Controls as a thought leader in workplace experience technology, employee experience, and smart workplace innovation.

Go-to-Market

• Partner with Product Managers and commercial teams to successfully launch and scale new solutions, including pricing, enablement, marketing, customer success, and delivery strategies.
• Own portfolio performance, driving growth in recurring revenue, customer adoption, retention, and competitive differentiation.

People Leadership & Team Development

• Establish best-in-class product management practices, documentation standards, and product discovery processes that support scalable growth.
• Mentor and develop Product Managers while fostering a culture of ownership, accountability, collaboration, and customer obsession.

What we look for

Required

• Significant product management experience, including leadership of product teams and cross-functional initiatives.
• Proven experience launching mobile applications, employee experience platforms, or workplace technology products.
• Strong understanding of modern workplace experience ecosystems and smart workplace platforms, including hybrid work, workplace operations, corporate real estate, and employee experience trends.
• Experience leveraging workplace analytics, AI, occupancy insights, and digital services to improve employee and organizational outcomes.
• Strong understanding of agile product development principles, methodologies, and best practices.
• Proven ability to collaborate effectively with engineering and technical teams to bring products to market.
• Excellent analytical thinking, problem-solving, prioritization, and decision-making skills.
• Ability to manage competing priorities in a fast-paced, evolving environment.
• Strong collaboration, stakeholder management, and influencing skills.
• Demonstrated capability to identify market opportunities, understand customer challenges, and build compelling product strategies.
• Ability to travel up to 10% as business needs require.

Preferred

• Bachelor's degree in Business, Management, Engineering, Technology, or a related discipline.
• Familiarity with Corporate Real Estate Operations, smart buildings, IoT, sustainability, energy management, and enterprise SaaS solutions.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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