People Services & Solutions Manager - People data & Payroll

Job Description

We are looking for an exceptional PS&S Manager to join our People Services & Solutions (PS&S) team and lead regional Shared Services across APAC and MEA. The role is responsible for delivering high-quality, efficient and consistent HR services across multiple countries, with a focus on People Direct, Employee Lifecycle, C&B Administration, Payroll, Continuous Improvement, Workday and ServiceNow.

Countries Supported: Malaysia, Singapore, Indonesia, Vietnam, India, Australia, New Zealand, China  & HK, UAE, Morocco.

Who you are :-

The ideal candidate is a person who values collaboration, can drive change, develop creative solutions and deliver results in a fast-paced environment. The successful candidate will demonstrate the Electrolux culture through their attitude and behaviors, while leading a regional team, driving operational excellence, ensuring compliance with local requirements, and continuously improving HR processes, systems and employee experience.

Operation Excellence

• Manage team and lead day-to-day employee life cycle & payroll across APAC and MEA countries, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentation, and payroll administration.
• Ensure accurate and timely payroll processing in accordance with local statutory requirements and company policies. Oversee payroll controls, reconciliation, validation, approval processes, and audits.
• Ensure consistent, efficient, and customer-focused HR service delivery across all supported countries.
• Monitor ticket volumes, response times, resolution rates, and recurring issues. Ensure appropriate escalation and resolution of complex or sensitive HR queries within agreed SLAs.
• Communicate effectively with employees, vendors, local service providers, and government agencies both verbally and in written form professionally.
• Coach and trains team members , and secures a strong talent pipeline.
• Coordinates activities related to immigration that the team is responsible for Malaysia foreign employees through MDEC.

Service Delivery

• Works closely with Country HR managers and drives necessary change management for adoption of the HR delivery model, leveraging the global systems: Workday and ServiceNow.
• Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.
• Partnership with Other HR Functions, Center of Excellence, IT, Finance and other stakeholders to deliver PS&S integrated and sustainable solutions for employees, managers, and business.
• Collaboration with project team on the scopes within PS&S function such as project workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.
• Manage relevant HR vendors and ensure contractual SLAs and service standards are achieved.
• Contribute positively for Customer satisfaction survey and Employee voice survey.
• Assist in coordinating HR project activities, timelines, and deliverables to ensure successful execution and alignment with organizational goals.
• Provide regular operational updates, performance reporting and insights to HR leadership

Continuous Improvement & Service Governance

• Promote the PS&S continuous improvement thorugh programs like: EAI (Electrolux Always Improve) and Suggest and Win program.
• Support audit activities and ensures employee and organization data integrity and compliance and strong focus on data quality.
• Review existing processes, identify pain points and implement sustainable solutions. Use data and operational insights to improve service quality and efficiency.
• Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.
• Ensure team compliance with company policies, local regulations and data privacy requirements, while managing operational risks and safeguarding employee data.
• Secures there is a strong segregation of duties in terms of the payroll process according to audit requirements.

Knowledge Management

• Support in the preparation and review of knowledge base documents such as DTP/SOP (Desktop procedires / standard operating procedures), and other knowledge articles.
• Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.
• Drives a learning culture within the team abd secures knowledge sharing with team and others. Aceively looking for having a solid back-up structure within the team to secure business continuity.
• Integrates a knowledge management mentality/culture into PS&S.
• Other adhoc duties assign by line manager.

Facility Management (Expanded scope)

• Oversees the delivery of the Facility management.
• Ensures the renewal of the office contracts, agreements, and commercial insurance are executed in a timely mannner.
• Provides support to the Facility Manager in terms of coaching of delivery of a good service to the organisation.

Who you are :-

• Minimum 10 years working experience in a HR Shared Services/ Operations environment and good exposures in employee life cycle, payroll, compensation & benefit administrations, HR policies, process, and HR Systems.
• Bachelor’s degree in human resource management/business administration or related field.
• Good interpersonal skill and ability to communicate well both oral & written in English and diverse work environment and additional Asian languages are added advantage.
• IT savvy and resourceful on leveraging various tools (Microsoft Office / Workday / ServiceNow).
• Ability to multitask, set priorities and manage time effectively, and ability to produce accurate work.
• Keeping up to date to local laws and regulations and leveraging best practices.

• Experience in HR transformation, process improvement and automation is highly desirable.
• Experience in managing payroll activities end to end.
• Ability to operate effectively in a complex, multicultural and matrix organisation.
• High level of integrity and ability to handle confidential employee information.
• Leadership competencies, including Stakeholder influence, Change management, and Data-driven problem solving.

Where you’ll be:
This is a full-time position based in Petaling Jaya, Selangor.

Benefit highlights:

• Hybrid working arrangement.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage for both employees and dependents.
• Dental & Optical.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/