Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Forter

Forter

501-1,000 employees

Fraud prevention and identity protection services

Fintech
Cybersecurity

Compensation Overview

$90k - $117kAnnually

+ Bonus + Equity

Mid

Denver, CO, USA

Position must be based in Denver, Colorado.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
UI/UX Design
Requirements
  • 3-4 years of post-live, client-facing Customer Success experience
  • Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company’s solution
  • Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
  • Experience collaborating with your internal Product, R&D, and/or operations team to understand client needs and communicate product feedback
  • Experience enabling and training your clients on how to use your company’s UX both initially and on an ongoing basis
  • Experience in a SaaS startup environment, and in either the payments, fraud, or finance industry is a bonus
  • Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
  • Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
  • Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems
Responsibilities
  • Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well.
  • Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter’s performance and value to client executives
  • Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
  • Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
  • Own the retention number for your book of business and oversee the renewal process for expiring client contracts
  • Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
  • Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
  • Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business

Forter provides a range of services designed to protect online businesses from fraud and abuse in the e-commerce sector. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make quick decisions on transactions to reduce chargebacks, and abuse prevention to stop unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and card networks, ensuring compliance with European regulations like the Payment Services Directive 2 (PSD2). The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, which allows for tailored solutions that meet specific needs. The goal of Forter is to safeguard revenue for online retailers while enhancing the overall customer experience.

Company Stage

Series F

Total Funding

$525M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Forter's AI-driven solutions can significantly reduce chargeback rates and false declines, improving overall revenue for online retailers.
  • The company's focus on evolving consumer behaviors and payment preferences, such as BNPL and digital wallets, positions it well to adapt to market changes.
  • Partnerships with major platforms like AWS expand Forter's reach and credibility, potentially leading to increased client acquisition and retention.

What critics are saying

  • The competitive landscape in fraud prevention is intense, with numerous players vying for market share, which could impact Forter's growth.
  • Dependence on AI and machine learning models means that any inaccuracies or biases in the algorithms could lead to significant financial losses for clients.

What makes Forter unique

  • Forter leverages AI and machine learning to optimize fraud detection and payment processes, setting it apart from traditional fraud prevention methods.
  • The company's comprehensive suite of services, including identity protection, abuse prevention, and chargeback recovery, offers a holistic approach to e-commerce security.
  • Forter's recent AWS Advanced Technology Partner status and listing in AWS Marketplace enhance its accessibility and integration capabilities for global enterprises.

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