Lead Sales Operations Manager

As we continue to grow, we are excited to add a Senior Manager, Sales operations to our global team. Position based in London (Hybrid). 

The Senior Manager, Sales operations will play an integral role in the execution of our product strategy into retail. This role will lead a high-performance team of Sales operations managers managing various countries to ensure all internal KPI’s are met. This role is the primary resource for leading operational functions associated with driving revenue and margin for assigned retail accounts. This position plays an important role monitoring real time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities.  The Senior Manager will be expected to form relationships and work with the global Sharkninja team to implement best practices and processes from the North American side of the business.

Here are some of the EXCITING things you’ll get to do:

• Lead, mentor, and coach a team of Sales Operations Managers(SOMs) to achieve individual and team targets while providing ongoing training and development opportunities to enhance the skills and capabilities of the team.
• Maintain a strong focus on both forecast accuracy and attainment(revenue and POS), to ensure we are following through on commitments made to the organization and our retail partners
• Bring best practices on forecast rigor, rooted in Sharkninja Success Drivers and Leadership Principles by collaborating with operations directors across the Sharkninja global business
• Predict and prevent stock risk associated with long lead times, tent pole events, by finding solutions to ensure there is minimal impact on the business performance
• Drive governance on the need for future planning (rolling 12-18 month forecast) during each budget cycle
• Collaborate and connect between Country, Region and Global on forecasting and strategy, align on expectations and execute within the EMEA business
• Work closely with Global Demand Planning on allocation vs. forecasting to ensure EMEA gets its fair share and reduce potential stock outs
• Be the subject matter expert and train the Sales operations managers and the Sales teams to utilize SFO(internal forecasting tool) to enter and manipulate forecasts as necessary
• Utilize inbound flow and outbound requirements and work with country sales leads to develop SKU/Country/Account allocation, update SFO, while working with cross functional teams to ensure future inboud planning is adjusted as necessary
• Become a leading resource on customer specific requirements and communicate the same to cross functional teams to ensure on time execution
• Train the SOMs to utilize market data and weekly trends (POS or shipments) to help identify risks and opportunities for the business, allowing us to remain nimble and provide a reliable demand projection to the business
• Work very closely with customer demand planning teams, sales director/account manager and CP&A on all aspects of forecasting, inventory planning, orders, and supply chain management
• Be the conduit between Demand planning, Supply planning, Product development, Brand marketing with Sales
• Lead monthly forecast meetings with county leads to align on overall budget and changes
• Collaborate with internal teams plan promotions based on inventory availability and seasonality and ensure the SOM team works with sales to enter uplifts during promotional windows
• Help develop and implement sales strategies and plans to achieve revenue targets and maximize market penetration
• Represent the operations team as Oracle ERP business lead, driving the post hyper care support to continuously enhance the system, identify the core issues, prioritize the business needs and amplify the post go-live impact on business, costs, efficiency and standardization.
• Lead special/ad-hoc projects and reporting to support overall EMEA growth and business optimization

ATTRIBUTES & SKILLS:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field. MBA or relevant advanced degree preferred.
• Prior experience working for both the retailer and vendor side of the business, ideally across roles in both sales and demand planning
• 7+ years of experience in retail, with a proven track record of success in driving revenue growth and meeting KPI’s
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop a diverse team of sales professionals.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.
• Proven ability to develop and execute sales strategies, plans, and initiatives to achieve business objectives.
• High level proficiency in using a forecasting tool to manage forecasts. Experience with SFO preferred