Local Assistant

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Assist VIP Tour Rep by executing a seamless and exceptional experience for fans. You are the first face the VIP will see when they check-in for their VIP activation, so a friendly, informed and engaging presence is essential to providing the high-level standards VIP Nation is known for by the artist and fans all over the world.

WHAT THIS ROLE WILL DO

• Follow prompts for arrival, uniform and what to bring with you
• Represent the artist and VIP Nation in a professional, friendly, and accommodating manner
• Greet/check in fans and manage will call lists via iPad
• Possess knowledge of the VIP offerings and answer fan questions including communicating directions or personally escorting fans to the next area
• Provide high level customer service and desire to help
• Set up/break down the VIP hospitality room
• Set up/break down the check in location and dedicated VIP entrance
• Maintain positive relationships with venue staff and VIP Nation staff
• Be reliable & punctual
• Ask questions
• Handle company electronics with care
• Prepare gift bags and count merchandise inventory
• Carry boxes, water, supplies up to 50 pounds
• Distribute credentials and merchandise
• Take guest photos at photo opportunity locations
• Report any mishaps or guest complaints/issues to the VIP Tour Reps
• Follow all backstage and tour protocol including but not limited to staying out of restricted areas, filming or posting sensitive materials or backstage areas.

WHAT THIS PERSON WILL BRING

• Prior event and/or music touring experience helpful but not mandatory

• Comfortable with public speaking
• Ability to provide high level customer service
• Quick-thinking and problem-solving skills
• Follow directions and complete assigned tasks
• Ability to make clear concise decisions, and ask questions without hesitation
• Ability to work in a demanding and fast paced environment
• Detail oriented
• Basic knowledge of Apple products and app use
• Bilingual preferred
• Ability to walk/stand for long periods of time and carry up to 50 pounds
• Due to the nature of the position, candidates must be at least 18 years of age
• Candidates must have valid work authorization to work in the U.S. at the time of application.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.