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Jack Henry

Cloud-based core banking and payments platform

Banking Deposit Operations Client Services Consulting - Silverlake Core

Operations & Supply Chain ConsultingConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • At least 5 years of experience in the banking industry.
  • At least 3 years of hands-on experience supporting deposit and/or treasury back-office operations within a bank.
  • Hands-on experience with the Jack Henry SilverLake Core System, specifically the Deposit, CIF, Time Deposit, Wire, ACH, and Exception Item Processing applications, including operational workflows and parameter setup and maintenance.
  • Ability to travel up to 40%, typically one trip per month lasting up to one week, with additional travel as needed to meet client requirements.
  • Ability to analyze complex information and turn it into practical solutions.
  • Strong verbal and written communication skills to support professional interactions with employees, customers, and vendors.

Responsibilities

  • Conduct onsite operational and system consulting engagements with existing SilverLake customers to help them improve efficiency and get more value from their solutions.
  • Perform operational and systems analysis, onsite when not working remotely, to identify problems and uncover operational and system enhancement opportunities.
  • Facilitate structured discussions with client operations teams to review how SilverLake products and parameters are currently set up and used, and recommend improvements.
  • Assess front- and back-office deposit and treasury processes and provide system-aligned recommendations that improve operational efficiency and increase use of SilverLake functionality.
  • Develop actionable deliverables that define recommended changes to processes, system parameters, operational alignment, and educational needs based on assessment findings and opportunities for improvement.
  • Communicate with customers about Jack Henry products, services, and solutions to build strong client relationships and support retention.
  • Participate in sales activities and proposal presentations as needed, while supporting ongoing team and account responsibilities.
  • Perform other job duties as assigned.

Desired Qualifications

  • Experience working with Jack Henry products and solutions.
  • Ability to translate business needs into clear system and functional requirements.
  • Skill in analyzing existing processes and recommending practical improvements.
  • Ability to present a positive image to customers.
  • Ability to meet tight deadlines while managing multiple projects at once.
  • Ability to collaborate effectively as a contributing member of a team.
  • Experience using IBM Query or other data mining and reporting tools.

About the Company

Jack Henry

Cloud-based core banking and payments platform

Jack Henry & Associates provides software and payment processing for banks and credit unions. Its cloud-native platform on Google Cloud unifies core banking, digital banking, payments, loans, and deposits in one ecosystem, with gradual migration from legacy cores. The company also offers instant payments and embedded finance to modernize operations and improve the customer experience. Its goal is to help financial institutions of all sizes modernize technology, increase efficiency, and manage risk to compete with larger banks.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Monett, MO
Founded
2000

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