Global External Medical Education & Customer Experience Director

Title:

Global External Medical Education & Customer Experience Director

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

 Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

Global External Medical Education & Customer Experience Director

Location: Paris, France or London, UK (Hybrid)

About Ipsen

Ipsen is a global biopharmaceutical company focused on delivering transformative medicines in Oncology, Rare Disease and Neuroscience. We are committed to improving patient outcomes through scientific excellence, innovation and meaningful engagement with healthcare professionals around the world.

As we continue to evolve our Medical Affairs capabilities, we are seeking a talented leader to shape the future of global medical education and customer experience across our priority brands and therapeutic areas.

The Opportunity

We are looking for a Global External Medical Education & Customer Experience Director to lead the strategy, design and execution of innovative medical education programmes and healthcare professional (HCP) learning experiences.

Working at the intersection of Medical Education, Medical Affairs and Customer Engagement, you will transform scientific insights, healthcare professional needs and clinical evidence into engaging, measurable and impactful educational journeys. You will play a key role in supporting major launches and strategic assets, helping to ensure HCPs receive high-quality, compliant and relevant medical education through a range of channels and platforms.

This is a highly collaborative global role, partnering with cross-functional teams across Medical Affairs, Customer Engagement, Analytics, Congresses, Brand Teams and affiliate markets.

What You'll Do

Medical Education Strategy & Experience Design

• Develop and execute global medical education strategies aligned with therapeutic area and asset priorities.
• Identify healthcare professional learning needs and care gaps through data-driven analysis and stakeholder insights.
• Design innovative educational programmes that support healthcare professionals throughout their learning journey.
• Create integrated educational experiences across congresses, symposia, webinars, peer-to-peer programmes, advisory boards, digital learning platforms and HCP portals.
• Develop scalable educational content, modular learning assets and localisation frameworks to support global-to-local execution.

Customer Experience & Engagement

• Design and optimise end-to-end customer learning journeys across multiple engagement channels.
• Partner with Customer Engagement teams to develop impactful pre-event, live-event and post-event experiences.
• Drive innovative approaches to omnichannel medical education and digital engagement.
• Ensure educational programmes are tailored to audience needs and aligned with launch objectives and strategic priorities.

Platforms, Analytics & Innovation

• Partner with digital, analytics and technology teams to enhance medical education capabilities and infrastructure.
• Define and track key performance metrics across educational programmes and customer experiences.
• Use data and insights to continuously improve engagement, learning outcomes and programme effectiveness.
• Leverage emerging technologies, digital platforms and innovative content approaches to maximise impact and scalability.

Global Leadership & Cross-Functional Collaboration

• Act as a strategic partner across Medical Affairs, Customer Engagement, Brand Teams and Market organisations.
• Lead global-to-local implementation through toolkits, best practices and educational frameworks.
• Influence stakeholders across a highly matrixed environment to drive alignment and execution.
• Champion excellence in medical education, customer experience and scientific engagement.

About You

You are a strategic thinker who is passionate about medical education and healthcare professional engagement. You combine strong scientific credibility with a deep understanding of customer experience and modern digital engagement approaches.

Essential Experience

• 7-10+ years of experience within Medical Education, Medical Affairs, Scientific Communications or Healthcare Professional Engagement in the pharmaceutical or biotechnology industry.
• Proven track record of developing and delivering successful global medical education programmes.
• Experience across congresses, symposia, webinars, digital learning environments and HCP engagement initiatives.
• Strong understanding of medical, legal and regulatory requirements governing scientific and educational content.
• Experience translating scientific strategy into compelling educational experiences and measurable business outcomes.
• Strong stakeholder management and cross-functional leadership skills within a matrix environment.
• Familiarity with digital engagement platforms, content management systems, learning technologies and analytics tools.

Preferred Experience

• Experience supporting pre-launch and launch brands within Oncology, Rare Disease or Neuroscience.
• Knowledge of modular content strategies and AI-enabled content or engagement solutions.
• Experience driving global-to-local activation models across multiple markets.
• Exposure to congress planning, scientific events and faculty engagement programmes.
• Experience using customer journey mapping and performance measurement frameworks to optimise engagement.

Education

• Bachelor's degree in Life Sciences, Pharmacy, Medicine, Medical Communications, Marketing, Education or a related field.
• Advanced scientific or medical qualification (MD, PharmD, PhD or MSc) and/or MBA is highly desirable.

Languages

• Fluent English required.
• Additional languages, particularly French, are advantageous.

Why Join Ipsen?

This is an exciting opportunity to help redefine how healthcare professionals learn, engage and access scientific knowledge on a global scale. You'll work across some of the most innovative areas of healthcare, helping to shape the future of Medical Affairs while creating meaningful impact for patients and the healthcare communities that support them.

Join us and help create real impact every day for patients and society.

#LI-Hybrid

Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons « The Real Us*». La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. *Soyons nous-même