COMPANY OVERVIEW

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

ROLE OVERVIEW

Elven Post Office Elves are the trusted guardians of communication, care, and organisation within Elva's Elven Post Office. They create a warm and welcoming experience for every family, assisting with passport stamping, letter-writing to Father Christmas, guest enquiries, retail purchases, and safeguarding procedures, all while upholding the magic and efficiency of the Lapland Elven Village.

Key Responsibilities:

Welcome andassistfamilies visiting Elva's Elven Post Office, providing friendly and knowledgeable guest service.
Help Small Folk write and post their letters to Father Christmas, creating a memorable and magical experience.
Stamp Elven Passports accurately and guide guests through this important part of their journey.
Operate the retail till, processpurchasesefficiently andmaintainhigh standardsof presentation within the Post Office shop.
Answer guest questions confidently, sharing Lapland lore and providing clear information when needed.
Follow all lost property and lost child procedures, ensuring concerns are handled calmly, safely, and in line with safeguarding protocols.
Support the smooth operation of the Post Office,maintainingorganisation, accuracy, and attention to detail throughout the day.
Deliver exceptional guest experiences, resolving issues with professionalism, warmth, and a touch of Lapland magic.

Skills / Knowledge

Excellent communication, interpersonal and diplomacy skills.
Bright witha strong senseof initiative.
Confident with technology.
Flexibility of approach to working environment needs.

Ability to work well in a team environment.
Positive attitude throughout to ensure a good morale is sustained onsite.
Organisational skills and attention to detail.
Ability to work under pressure.

Pay Rate: £13.75 per hour

Benefits:

Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Holiday pay paid at end of contract

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
Leave all watches, including smart watches and phones securely in your locker.

Please note we require a minimum commitment of 3 shifts per week.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

LaplandUK

Post Office Elf

About the Job

Requirements

Responsibilities

About the Company

LaplandUK

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