LV Petroleum
Fuel and convenience retail
Assistant General Manager
About the job
- A high school diploma or equivalent is required.
- At least 2-3 years of experience in a supervisory or management role in the food service industry is required.
- Strong leadership and interpersonal skills are required to motivate and manage a team effectively.
- Exceptional customer service skills are required, including the ability to handle difficult situations calmly and professionally.
- Experience managing budgets, controlling costs, and maximizing profitability is required.
- The ability to prioritize tasks and manage time effectively in a fast-paced environment is required.
- Strong verbal and written communication skills are required.
- The ability to think on one's feet and make quick, effective decisions is required.
- High attention to detail is required in managing operations, food quality, and staff performance.
- Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
- Supervise and motivate restaurant staff, providing guidance and support during shifts.
- Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
- Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
- Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
- Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer's satisfaction.
- Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
- Assist in managing the restaurant's budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
- Help track sales, expenses, and daily financial records.
- Assist with payroll processing and ensure that labor costs are within budget.
- Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
- Implement and enforce cleaning and food safety procedures for staff.
- Assist with local marketing efforts and promotions to increase awareness and drive sales.
- Help execute promotional campaigns and ensure they are well communicated to customers.
- Support initiatives that attract new customers and retain loyal ones.
- Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
- Provide feedback on restaurant performance and recommend strategies for improvement.
- A degree in hospitality management, business, or a related field is preferred.
About the company
LV Petroleum is a fuel distribution and convenience-store operating company. The company manages branded fuel locations and retail sites offering gasoline, convenience products, food service, and related customer services. It serves drivers, local communities, fuel partners, convenience shoppers, and commercial vendors. Its operating model centers on distributed retail locations supported by fuel supply, store operations, food service, maintenance, finance, and regional management. Teams work across store operations, food service, fuel, maintenance, inventory, finance, human resources, and customer service. Teams support coordinated daily delivery.
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