Director of Workforce Technology

What you’ll be doing:

• The Director of Workplace Technology is a technology leadership position within the Technology Operations Infrastructure team, reporting directly to the SVP of Technology, Security, and Compliance. The key task of this role is the end-to-end accountability for AP’s global corporate technology ecosystem architecture, including workstations, A/V systems, productivity software, 3rd party SaaS tools, mobile devices, and IT departmental Project Management.  
• This role requires a highly accountable technology leader with a strong understanding of relevant technology and operations and a demonstrated ability to interact with all levels of the organization.  
• Lead an enterprise application administrator and collaborate with all IT & Security team professionals to support the workplace technology ecosystem. 
• Be accountable for technology lifecycle management, including support activities, technology planning, refresh, and deployment.
• Develop and drive long-term strategic plans for workstation and support lifecycle management.
• Escalation points to resolve critical issues, including C-Suite white glove support.
• Support the technology budget process along with the other IT leaders, ensuring the yearly planning and spending meet strategic goals.
• Ensure security and audit requirements for end-user technology are met. 
• Proactively identify operational and technology weaknesses to improve service levels.
• Partner with staffing vendors to ensure global support standards are being met and identify/remediate issues.
• You need to be a visionary looking to transform end-user technology alongside AP’s larger business and product transformation. 
• Partner with other global infrastructure leaders to ensure shared goals are aligned and delivered on target.
• Modernize and deploy enhanced device management tools and techniques.

What we look for in you:

• Bachelor’s degree or equivalent experience.
• At least 8+ years of experience in corporate technology/operations experience.
• Attention to detail and strong customer service mindset.
• Demonstrated expertise in project and program management.
• Demonstrated success in building project, program, and/or technology management teams.
• Hands-on expertise in technology strategy and end-user technology lifecycle management.
• Strong communication skills at all organizational levels.
• Track record of successful technology transformations.
• Understanding of asset management best practices.
• Experience with enterprise asset management tools.
• Deep understanding of modern device management best practices and toolsets.
• Demonstrated understanding of Workstation remote management tools and deployments.
• Strong technical management experience with Windows, Mac, and Linux operating systems.
• Deep understanding of Active Directory architecture and ecosystem
• Excellent work organization, self-management skills, and a multitasker with excellent time management skills who can handle tight deadlines.
• Value continuous learning, professional growth, and development.
• Challenge the status quo and always look to improve.
• Enjoying working with people, being a team player, and having the flexibility to adapt to new working environments.
• Capacity to listen, be curious, display a learning orientation geared towards understanding different perspectives, and the ability to apply these talents when making decisions and working with employees at all levels.