Program Leader - Multiple Teams
No salary listed
Expert
Bachelor's
Hyderabad, Telangana, India
In Person
Project & Program ManagementProgram Management
About the job
Requirements
- Bachelor's degree.
- 8+ years of experience in program management, operations strategy, consulting, or technology-driven operations transformation, ideally across more than one business line.
- Demonstrated experience partnering directly with Product and Engineering to scope, prioritize, and ship technical solutions.
- Working understanding of how AI/ML and GenAI tools apply to high-volume operational workflows across marketplace businesses, including where human review is still needed.
- Strong analytical and quantitative skills for sizing opportunities, defining success metrics, and measuring impact across multiple lines of business.
- Excellent written and verbal communication skills, and the ability to translate operational pain points from different businesses into clear, buildable requirements.
- Comfort managing multiple concurrent workstreams across different lines of business with a track record of shipping measurable outcomes.
Responsibilities
- Own identification, prioritization, and transformation of high-volume, high-friction workflows across Mobility, Delivery, and New Bets COE queues into AI-first, largely automated processes.
- Build fluency in current-state workflows across each line of business, including volumes, turnaround time, quality, cost-to-serve, and failure modes, and build the case for automation by sequencing opportunities by impact and feasibility.
- Partner with Mobility, Delivery, and New Bets operations leaders, Product, and Engineering to design solutions and the human-in-the-loop review experience.
- Drive delivery from pilot to scaled rollout across lines of business and geographies, adapting the approach to each business's maturity and volume profile.
- Define and track metrics, including automation rate, accuracy, turnaround time, cost-to-serve, and capacity impact, per line of business, and report impact to Field Operations and line-of-business leadership.
- Act as the connective tissue between line-of-business leadership, Product, Engineering, and Data Science, keeping the roadmap grounded in real operational needs across businesses.
- Scan the internal and external AI landscape for opportunities applicable across Mobility, Delivery, and New Bets.
- Build enablement and change-management plans tailored to each line of business's frontline teams.
Desired Qualifications
- Experience across ride-hailing, delivery, or other on-demand marketplace operations, or comfort ramping quickly on new or emerging business models (New Bets).
- Prior experience designing or launching human-in-the-loop AI systems for support, dispatch, quality, or fraud-adjacent operational queues.
- Direct experience working with Engineering on solution design, including product requirements documents/specifications, data/API requirements, pilots, and iteration.
- Familiarity with generative AI tooling, including large language model APIs, agent frameworks, prompt engineering, and retrieval-augmented generation, sufficient for credible technical conversations.
- Experience in a top-tier strategy consulting firm or in operations-at-scale/marketplace businesses.
- Strong stakeholder management skills across multiple line-of-business leadership teams with differing priorities and maturity levels.
- Bias for action and comfort with ambiguity, especially for New Bets where workflows and volumes are still evolving.
About the company
Uber runs digital marketplaces that connect people seeking rides, meals and groceries with drivers, couriers and local merchants. Its Uber app includes private and shared rides, while Uber Eats lets customers order from restaurants and stores for delivery or pickup. The apps match requests with nearby service providers, handle payment and show trip or order progress, with revenue coming from service fees charged on transactions. Uber Freight connects businesses shipping goods with trucking companies and sells managed transportation services, extending the group's software beyond consumer trips. Founded in 2009, Uber is headquartered in San Francisco, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2009
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Simplify's Take
What believers are saying
- Employees get family support: Uber lists up to 18 weeks of fully paid leave for all new parents.
- Cash supports investment: February 2026 reporting shows Uber generated $9.8 billion in free cash flow during 2025.
- Advertising adds revenue beyond fares: Uber sells brands placements across rides and Eats ordering moments.
What critics are saying
- Staff stability took a hit: Uber announced a roughly 10% workforce reduction in September 2026.
- Payroll exposure persists: November 2025's New Zealand Supreme Court ruling classified four Uber drivers as employees.
- Insurance constrains ride margins: Uber relies on few insurers and pays more for coverage in the US and Canada.
What makes Uber unique
- Uber joins two spending habits: Uber One bundles ride credits and delivery benefits in one membership.
- Autonomy runs through partners: Uber Autonomous Solutions supplies mapping, remote assistance and insurance for fleet operators.
- Uber reaches healthcare buyers: Uber Health lets providers book patient rides through a dashboard or API.
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Benefits
- Remote Work Options
- 401(k) Company Match
- Performance Bonus