Aftersales Service - Multiple Teams

Join Our Global Consulting Network and Expand Your Horizons!

Are you passionate about Warranty, Quality, and continuous improvement? Join Accenture's Smart Aftersales Service practice and help global organizations transform their warranty and quality management capabilities.

You'll support consulting and digital transformation engagements focused on improving customer satisfaction, quality outcomes, operational performance, and product reliability.

Key Responsibilities

• Support Warranty and Quality transformation initiatives.
• Design and optimize warranty management processes.
• Analyze claims, quality issues, and performance trends.
• Support root cause analysis and quality improvement programs.
• Participate in requirements gathering, process design, and solution implementation.
• Facilitate client workshops and stakeholder discussions.

Qualifications:

• Advanced English.
• University Degree
• 2–5 years (Analyst) or 5–9 years (Consultant) of experience in Warranty, Quality, Aftersales, Service, or Product Quality.
• 10–15 years (Manager) or 15–20 years (Senior Manager) of experience in Warranty, Quality, Aftersales, Service, or Product Quality.

Preferred Experience

• Experience in:
  • Warranty Management
  • Quality Management
  • Product Quality
  • Aftersales Operations
  • Service Operations
• Knowledge of methodologies such as:
  • CAPA
  • 8D
  • RCA
  • FMEA
  • Lean Six Sigma
• Exposure to:
  • SAP Warranty
  • SAP QM
  • Siemens Teamcenter
  • PTC Windchill
  • Salesforce
  • ServiceNow
  • Oracle
  • Microsoft D365

Ideal Background

Automotive, Aerospace & Defense, Industrial Equipment, Semiconductor, Consumer Electronics, Medical Devices, High-Tech Manufacturing, or Mobility industries.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.