IT Generalist

Working at Freudenberg: We will wow your world!

Responsibilities:

• Maintain network infrastructure- Work to provide maximum availability of data and voice services or devices. Keep documentation current to ensure accurate data when troubleshooting or analysis is required.
• Mitigate risks presented by virus/adware/spyware threats- Immediately take corrective action on any virus/adware/spyware identified by corporate utilities to protect the integrity of data and the Freudenberg medical network. Apply patches and hotfixes as directed by Level 2 IT staff.
• User Support- Utilize IT ticketing system to field, record and document problem resolutions for end users. Recognize their needs, provide solutions related to the use of desktop software, hardware and common systems. Train users in efficient use of software and systems.
• IT Organization support- Communicate with and support activities of the fellow IT staffs in Telecom & Infrastructure, Server and Client, ERP and PMO groups. Participate in SME group activities.
• Training- Train users to use appropriate tools, services and to be self-sufficient.
• Accurately record and track current IT assets in sites.
• Phone Systems- Provide local support for the Telecommunications Strategy.
• Adhere to Plant Safety requirements and Health & Safety requirements relating to your work, assuming responsibility for those aspects of the OH&S System over which you have control to ensure the health and safety of yourself and others.
• Be aware of the potential environmental impacts associated with your work and the implications of non-conformance.
• Contribute to enhanced energy performance by conservation of energy where possible (Lighting, Equipment, Air Conditioning etc.).
• Contribute to the continual improvement activities of the OH&S, Environmental and Energy Management systems through participation, providing feedback/ suggestions for improvement and by reporting accidents, dangerous occurrence, near miss/ illness, good catch and environmental incidents in a timely manner.

Qualifications:

• Working towards degree computers or IT related discipline
• Basic understanding in an IT discipline with help desk or IT support, preferred
• Either previous help desk experience, desktop experience, or network administration experience with client interfacing
• Exposure to customer service with a passion for helping people through problem solving
• Experience with LAN, Desktop PC’s, Applications and Operating systems
• Committed to continually learning and keeping pace with industry
• Proficient with Microsoft Office Software
• Strong interpersonal, oral and written communication skills with the ability to effectively communicate with all levels of the organization, customers and suppliers
• Excellent communication, active listening, facilitation skills.
• Ability to effectively prioritize and execute projects / tasks in a high-pressure environment.
• Strong analytical problem solving skills.  Excellent negotiation and customer service skills
• Good reasoning abilities, sound judgment and team player
• Good organizational skills with focus on accuracy and attention to detail.
• Ability to assist and support others.
• Must be proactive, self-motivated and able to work with a minimum of direct supervision
• Some domestic and International travel maybe required.
• Overtime as needed to meet critical needs or project deadlines
• Ability to work with remote supervision; to work in teams or independently.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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