Full-Time

Customer Success Project Manager

Saas Implementations

Posted on 4/26/2024

Enable

501-1,000 employees

Rebate management platform for B2B businesses

Data & Analytics

Mid

Stratford-upon-Avon, UK

Required Skills

Management

Requirements

Bachelor’s degree in computer science, business, or a related field
Proven ability to solve problems creatively
Strong familiarity with project management software tools, methodologies, and best practices
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Previous experience using Project Management software like Microsoft Project, Asasa, or similar
Preferred Certifications: PMP, CAPM, PRINCE2, ITIL

Responsibilities

Determine and define project scope and objectives
Predict resources needed to reach objectives
Develop and manage detailed project schedules
Provide project updates to internal and external stakeholders
Utilize industry best practices
Monitor progress and adjust as needed
Serve as the primary customer contact for the project
Proactively report project status to management and stakeholders

As a Project Manager, you will be responsible for the successful implementation of the Enable SaaS platforms for our customers. Reporting to the Director, CS Project Manager Office, you will own and be responsible for directing and managing the entire project lifecycle from pre-sales engagement through successful project delivery, review, and closure. You will oversee all aspects of project scope, schedule, resource risks, and overall management of implementation on projects for enterprise clients.

You will partner with Customer Success Manager on each project and direct a team of Implementation Analysts who are assigned to each project to ensure that assigned implementation project work is completed as specified. The work being done in each project task within the project plan will be tracked in our project management platform. You will also work closely with the Customer Success Operations team to ensure integrations and advanced reports are delivered as specified on time.

You will collaborate and work cross-functionally with other internal teams like Product, Engineering, Revenue, and Marketing to ensure that our customers realise the most value in the shortest time possible. As part of the PMO, you will also collaborate with other Project Managers to support a standardised delivery model and identify and document best practices.

Your ownership and influence will extend to our customer’s project team, where you will ensure that we drive the project forward and that we proactively identify and manage risk. Your customers will come to see you as a trusted partner with their best interest always at top of your mind.

A successful candidate will have a proven track record with corporate customers, working in customer-facing roles, possess good technical skills, and exhibit extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction.

What we are asking you to do!

Determine and define project scope and objectives
Predict resources needed to reach objectives
Develop and manage detailed project schedules
Provide project updates on a consistent basis to internal and external stakeholders on strategy, adjustments and progress
Utilise industry best practices
Monitor progress and adjust as needed
Perform the relevant project management processes – as per the prescribed methodology, e.g., waterfall, Agile, Scrum.
Serve as the primary customer contact for the project.
Proactively report project status to management and internal/external stakeholders.

What we are asking you to bring!

Bachelor’ degree in computer science, business or a related field
Proven ability to solve problems creatively
Strong familiarity with project management software tools, methodologies, and best practices
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget and timeline
Previous experience using Project Management software like Microsoft Project, Asasa, or similar.
Preferred Certifications PMP, CAPM, PRINCE2, ITIL

We’re a hybrid working team with a relaxed and fun culture. We use collaboration to accelerate learning and career progression. Our office is in Stratford-upon-Avon, a short walk from the town and its train station. We have a fully stocked kitchen and on-site car parking available to staff, along with free Electric Vehicle charge points. We are also a pet-friendly office!

Enable

View

Website

View Company Profile

Enable offers a rebate management platform for B2B businesses, focusing on real-time optimization and tracking of various rebate programs. The platform emphasizes collaboration and transparency, enabling users to manage, execute, and track rebate deals while ensuring better alignment across departments.

Company Stage

Series D

Total Funding

$273.4M

Headquarters

Toronto, Canada

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 16%

1 year growth

↑ 25%

2 year growth

↑ 176%

Benefits

Fantastic holiday entitlement

Modern working from home policy

Flexible working hours

Regular social events

Free food and drink

Significant investment in skills development and training

Enhanced maternity pay and paternity leave

Employee equity scheme

Annual bonus

Pension

Life insurance