Two95 International

Service Desk Engineer - Multiple Teams

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

Knowledge of end-user computing devices, including laptops, desktops, and virtual desktop infrastructure (VDI).
Ability to provide technical support over the phone.
Excellent oral and written communication skills.
Hands-on experience resolving customer issues related to infrastructure.
Experience supporting network connectivity, personal computers, and virtual private network (VPN) connectivity.
Experience with remote desktop client software.
Ability to resolve issues or provide workarounds.
Ability to anticipate customer needs and proactively identify solutions.
Ability to maintain high customer and end-user satisfaction.
Strong communication and interpersonal skills.
Experience troubleshooting hardware issues for desktops and laptops.
Experience with Active Directory and desktop engineering.
Hands-on experience troubleshooting VMware and VDI.
Support for English and Hindi, Korean, or Mandarin languages.

Provide technical support over the phone.
Resolve customer issues related to infrastructure.
Assist with support of network connectivity, personal computers, and VPN connectivity.
Resolve issues or provide workarounds.
Troubleshoot hardware issues for desktops and laptops.
Troubleshoot VMware and VDI.

Two95 International Inc. · Kuala Lumpur, Malaysia · Full-time · Posted 2026-10-01

Workplace: on_site

Must Have:

Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Software’s
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
Strong in Communication skills and inter-personal skills.
Should have good experience in troubleshooting hardware issues for both desktops and laptops.
Should have experience in Active Directory and desktop engineering
Hands on experience on VMware and VDI troubleshooting.
Languages Support:

Good-To-Have

Explore more opportunities at Two95 International