Transportation Dispatcher

Description

TRANSPORTATION DISPATCHER

BiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing.

The Transportation Dispatcher is responsible for coordinating and monitoring daily delivery routes to support the safe, efficient, and timely delivery of products . The Transportation Dispatcher serves as the primary communication hub between drivers, supervisors, and customers, providing timely updates, effective coordination, and prompt resolution of operational issues throughout the day. The Transportation Dispatcher will report to the Transportation Manager and Transportation Supervisor.

Major Duties and Responsibilities:

• Monitor and track delivery routes throughout the day; alert supervisors and trainers. When a route is delayed by one hour or more.
• Contact drivers directly to confirm ETAs and update the team accordingly.
• Monitor driver lunch breaks to support route efficiency and minimize delivery delays.
• Review and verify DVIRs (Driver Vehicle Inspection Reports) and follow up on any reported issues as needed.
• Monitor delivery scanning percentages to ensure deliveries are accurately scanned and documented. 
• Respond promptly and professionally to emails and inquiries from sales staff, managers, and Company owners
• Communicate account-related messages and updates received via email to drivers and the appropriate teams.
• Schedule backhauls and coordinate pick-up and delivery appointment times with vendors.
• Communicate schedule changes, route delays, and operational updates clearly and promptly.
• Provide day-to-day operational support to supervisors and trainers to facilitate efficient transportation and delivery operations.

Qualifications & Requirements:

• Strong verbal and written communication skills, including the ability to communicate effectively with drivers by phone and compose clear, professional emails.
• Ability to multitask and prioritize responsibilities, and adapt in a fast-paced environment.
• Reliable attendance and punctuality with a strong commitment to meeting scheduling and operational requirements.
• Basic computer proficiency, including email, scheduling applications and spreadsheets.
• A valid Class A driver’s license (CDL) is preferred, but not required.
• Previous dispatch, logistics, transportation or foodservice distribution experience is preferred; however, training will be provided to the right candidate.

Physical Requirements:

• Must be able to lift/move up to 50 lbs
• Repetitive Motions: May spend a significant amount of time typing emails, sending text messages, or making phone calls, which can be physically demanding on their hands, wrists, and arms.
• Ability to reach, bend, stoop, squat, turn/twist body, push and/or pull, stand, kneel and walk

Working Conditions:

• This is a customer facing role - ensure great customer service from warehouse to front door
• Ability to remain calm and courteous under pressure, navigate tense situations and communicate professionally with persons of all backgrounds.
• Will work in a cubicle in close proximity to other Transportation Personnel.

Salary Range: $25.00 – $32.00 per hour DOE

Schedule: Monday to Friday 8:00 am to 4:30 pm

Work hours and schedules are subject to change based on operational needs. Overtime may be required, and all overtime compensation will be provided in accordance with applicable California law.

Benefits:

• Health, Dental, and Vision Insurance (after completion of 60-day introductory period)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching (after 6 months of continuous service)
• Paid Time Off (PTO) and Paid Holidays
• Employee Anniversary Bonus (5-year increments)
• Employer-Paid Basic Life and Basic AD&D Insurance
• Voluntary Life and AD&D Insurance Benefits
• Profit Sharing (after 1 year of continuous service)
• Attendance Bonus Program

BiRite is an Equal Opportunity Employer