Internship
Summer 2024 AI/ML Intern
Posted on 11/1/2023
Intradiem
201-500 employees
Intelligent automation solutions for call centers
Remote in USA
- Requires an educational background in AI/ML or the desire to study this field in depth
- Currently pursuing a Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or related field
- Have a solid grasp of coding technologies such as Java, C++, Python, R etc
- Interest in AI/ML technologies such as
- Genetic Algorithms
- Quantitative Methods
- Linear Programming
- Non-Linear Programming
- Time Series Decomposition/Analysis
- Ontology Modeling
- Graph Theory
- Interest in cloud-related technologies such as:
- Kubernetes
- Docker
- Ability/desire to research and understand the latest tools and technologies in the AI/ML space
- Experience with Java, Spring Framework (including Spring Boot), and Java-oriented middleware technologies is desirable
- Work with other team members to develop mission critical code, algorithms and supporting documents for the AI/ML initiative
- Review algorithms for accuracy, performance, and appropriateness
- Work with subject matter experts to learn the tools and techniques used to develop and deliver quality AI software
- Where necessary, troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action
- Conduct all business in accordance with Intradiem's development and security policies and procedures
- All other duties as assigned
Intradiem provides intelligent automation solutions for call centers and customer service teams, focusing on automating routine tasks to enhance productivity and employee engagement. Their Software-as-a-Service (SaaS) platform allows clients to access the software online, with a quick implementation time of about 12 weeks. Intradiem stands out by seamlessly integrating with existing call center software and using artificial intelligence for real-time decision-making. The company's goal is to help clients reduce costs and improve efficiency in their customer service operations.
Company Stage
Series B
Total Funding
$81.5M
Headquarters
Alpharetta, Georgia
Founded
1995
6 month growth
↑ 5%1 year growth
↑ 1%2 year growth
↑ 7%
Simplify's Take
What believers are saying
- Strategic partnerships with industry leaders like Genesys and CommunityWFM enhance Intradiem's market reach and technological capabilities.
- The recent U.S. patent for their Burnout and Attrition Indicator highlights their innovative edge and commitment to improving agent well-being.
- Recognition from Frost & Sullivan and other industry accolades bolster Intradiem's reputation as a leader in intelligent automation solutions.
What critics are saying
- The high turnover rate in call centers could challenge the long-term effectiveness of Intradiem's solutions.
- Rapid technological advancements in AI and automation could lead to increased competition, requiring continuous innovation to maintain market leadership.
What makes Intradiem unique
- Intradiem's AI-powered automation seamlessly integrates with existing call center software, providing real-time decision-making capabilities that many competitors lack.
- Their patented Machine Learning Burnout and Attrition Indicator sets them apart by addressing the critical issue of agent attrition with high accuracy.
- The SaaS model ensures quick implementation and scalability, allowing clients to see results within 12 weeks, which is faster than many industry standards.