inDrive

Global ride-hailing platform with fare negotiation

Safety Governance Manager

Internal Audit & ControlsUpdated on Nov 13

Full-timeAlmaty, KazakhstanNo salary listedHybrid

About the Job

Requirements

At least 5 years of experience in trust and safety, safety operations, risk assurance, or compliance programme management.
Experience building a function, methodology, or programme from scratch in at least one role.
A strong governance background, including risk management frameworks and board-level reporting.
Data literacy, including the ability to specify metrics, challenge a dashboard, and interpret a sampling result.
Hands-on fluency with AI tools such as Claude or similar to build visualisations and storylines explaining complex safety risks to varied audiences.
Enough legal literacy to work effectively with counsel; a law degree is not required.
Ability to manage stakeholders across Product, Operations, Legal, and Data teams in a global environment.
Ability to stay calm and attentive in difficult conversations, deliver unwelcome quality-assurance findings to process owners, and persuade teams outside the role's authority to act on findings.
Fluency in English.

Responsibilities

Design and launch the safety governance framework, including policies, standards, a risk register, controls, and review cadence.
Verify that safety processes and product features work as described.
Verify the integrity of safety metrics against the approved methodology, including independently re-sampling incidents with direct access to underlying data.
Return identified gaps to control owners for remediation and deliver findings to senior management through a defined reporting cycle.
Design the methodology and format for verification and reporting.
Design and maintain the risk-acceptance register, assess each entry against the safety risk appetite statement, and report the register's status to senior management.
Review the safety spend baseline and costing methodology.
Work closely with Product, Operations, Legal, and Data teams, and report safety performance to senior leadership and the board.
Do not own, operate, or deliver safety controls; set the taxonomy, classification, methodology, or other business standards being verified; accept safety risk; or decide how safety controls are resourced.

Desired Qualifications

Experience in ride-hailing, mobility, delivery, or another business with offline safety risks.
Hands-on experience designing or managing an incident taxonomy.
Membership in the Trust & Safety Professional Association.
A certificate in data analytics.

We’re looking for a Safety Governance Manager to build and own how safety is governed across inDrive’s platform. You’ll set the framework, metrics and reporting that turn safety work into measurable outcomes for riders, drivers and couriers in 47 countries. You’ll work closely with Product, Operations, Legal and Data teams, and report safety performance up to senior leadership and the board.

Design and launch inDrive’s safety governance framework from the ground up: policies, standards, risk register, controls and review cadence.
Verification and reporting. Verify that safety processes and product features work as described. Verify the integrity of safety metrics: review against the approved methodology and independently re-sample incidents with direct access to the underlying data. Return gaps to control owners for remediation, and deliver findings to the senior management through a set reporting cycle. Design the methodology and format for the verification and reporting
Safety decision tracking. Design and maintain the risk-acceptance register. Assess each entry against the safety risk appetite statement and report the state of the register to senior management.
Safety spend baseline and gap review. Review the safety spend baseline and the costing methodology.
What this role does not do. Safety Governance does not own, operate or deliver safety controls; does not set the taxonomy, classification, methodology or other business standards it verifies against; does not accept safety risk; and does not decide how safety controls are resourced.

5+ years in trust & safety, safety operations, risk assurance or compliance programme management
Experience building a function, methodology or programme from scratch in at least one role
Strong governance background, including risk management frameworks and board-level reporting
Data literacy: you can specify metrics, challenge a dashboard and interpret a sampling result
Hands-on AI fluency (Claude or similar): you can quickly build clear visualisations and storylines that explain complex safety risks in simple terms to any audience
Enough legal literacy to work effectively with counsel (a law degree is not required)
Strong stakeholder management across Product, Operations, Legal and Data teams in a global environment
Strong interpersonal skills: you stay calm and attentive in difficult conversations, can deliver unwelcome QA findings to process owners, and persuade teams outside your authority to act on them
Fluent English

Strong plus:

Experience in ride-hailing, mobility, delivery or another business with offline safety risks
Hands-on experience designing or managing an incident taxonomy
TSPA (Trust & Safety Professional Association) membership
A certificate in data analytics

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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