Wolters Kluwer

Offers professional information, software, and services

Associate Director - Revenue Operations Strategic Transformation

Program ManagementPosted on Nov 11

Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

A bachelor's degree in Business, Management or a related discipline is required.
A PMP qualification is required.
At least 10 years of experience in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation is required.
A proven track record delivering large-scale transformation in fast-paced, complex global organisations is required.
Experience managing a portfolio of strategic programs and multiple cross-functional workstreams is required.
Demonstrated success partnering with executive and divisional leaders to drive measurable business change is required.
Strong knowledge of sales methodologies, commercial operating models and sales productivity levers is required.
Large-scale transformation and enterprise change leadership are required.
Knowledge of Revenue Operations, Business Operations and Commercial Excellence is required.
Knowledge of sales productivity, pipeline, forecasting and performance management is required.
Knowledge of MEDDPICC, Challenger, Miller Heiman or comparable sales methodologies is required.
Program portfolio leadership, prioritisation and delivery governance are required.
Cross-functional influence in complex, global matrix organisations is required.
Operating-model design, process optimisation and benefits realisation are required.
Business insight, problem solving and data-driven decision making are required.
Executive communication, storytelling and trusted-advisor skills are required.
Change management, stakeholder engagement and adoption planning are required.
An AI-first mindset with practical application of automation and generative AI is required.
High agency, adaptability and a strong delivery focus are required.

Responsibilities

Lead a portfolio of strategic revenue transformation programs aligned to growth priorities.
Drive cross-functional Revenue Operations workstreams from strategy through field execution, adoption and measurable impact.
Partner with divisional leaders to identify challenges, prioritise opportunities and accelerate action.
Use business insights and performance trends to identify gaps and drive targeted improvements.
Lead sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline.
Champion an AI-first mindset by embedding automation and AI into programs, processes and ways of working.
Design scalable operating models, governance, standards and repeatable playbooks.
Manage portfolio priorities, interdependencies, risks, resources and benefits realisation.
Build senior stakeholder alignment and lead change adoption across global, matrixed teams.
Translate productivity insights into prescriptive sales plays that the field can execute.
Own program activation, adoption tracking and continuous improvement.
Pilot, measure and scale proven practices across divisions.

Desired Qualifications

Experience using AI, automation or digital capabilities to improve productivity is preferred.

ABOUT THE ROLE:

The Associate Director will play a critical role in a newly centralized, global Revenue Operations function, shaping and scaling the capabilities that improve commercial performance across Wolters Kluwer. The role will lead high-impact transformation programs that strengthen seller productivity, commercial execution and operating effectiveness.

Partnering with divisional leaders and cross-functional teams across Revenue Operations, Sales, Finance, HR and Enablement, the Associate Director will turn business insights into action to drive real change in a fast-paced environment. The role will build industry standard programs that can scale globally, with clear measures across ACV, pipeline, adoption and seller productivity. The Associate Director will champion & pilot AI-first ways of working at every opportunity.

Main responsibilities:

Lead a portfolio of strategic revenue transformation programs aligned to growth priorities.
Drive cross-functional RevOps workstreams from strategy through field execution, adoption and measurable impact.
Partner with divisional leaders to identify challenges, prioritise opportunities and accelerate action.
Use business insights and performance trends to identify gaps and drive targeted improvements.
Lead sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline.
Champion an AI-first mindset, embedding automation and AI into programs, processes and ways of working.
Design scalable operating models, governance, standards and repeatable playbooks.
Manage portfolio priorities, interdependencies, risks, resources and benefits realisation.
Build senior stakeholder alignment and lead change adoption across global, matrixed teams.
Translate productivity insights into prescriptive sales plays the field can execute.
Own program activation, adoption tracking and continuous improvement.
Pilot, measure and scale proven practices across divisions.

Skills Required:

Large-scale transformation and enterprise change leadership.
Revenue Operations, Business Operations and Commercial Excellence.
Sales productivity, pipeline, forecasting and performance management.
Knowledge of MEDDPICC, Challenger, Miller Heiman or comparable sales methodologies.
Program portfolio leadership, prioritisation and delivery governance.
Cross-functional influence in complex, global matrix organisations.
Operating-model design, process optimisation and benefits realisation.
Business insight, problem solving and data-driven decision making.
Executive communication, storytelling and trusted-advisor skills.
Change management, stakeholder engagement and adoption planning.
AI-first mindset with practical application of automation and generative AI.
High agency, adaptability and a strong delivery focus.

Qualifications:

Education: Bachelor’s degree in Business, Management or a related discipline. PMP qualification required.

Experience:

10 years in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation.
Proven track record delivering large-scale transformation in fast-paced, complex global organisations.
Experience managing a portfolio of strategic programs and multiple cross-functional workstreams.
Demonstrated success partnering with executive and divisional leaders to drive measurable business change.
Strong knowledge of sales methodologies, commercial operating models and sales productivity levers.
Experience using AI, automation or digital capabilities to improve productivity is preferred.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

About the Company

Wolters Kluwer

Offers professional information, software, and services

Wolters Kluwer is a global provider of professional information, software solutions, and services for professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. Its products are offered on a subscription basis and include software tools and access to professional information, plus consulting and one-time reports. The software and information help clients improve financial performance, comply with regulations, and manage ESG and other risk areas; ESG solutions support sustainability goals and risk management. The company integrates software, content, and expert guidance rather than relying on a single product, and it operates in a specialized market with a strong emphasis on regulatory compliance and ethical practices. Wolters Kluwer’s goal is to help customers perform better, stay compliant with evolving rules, and manage risk in a responsible, transparent way.

Company size: 10,001+
Company stage: IPO
Headquarters: Alphen aan den Rijn, Netherlands
Founded: 1835

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