Adventist Health

Faith-based nonprofit integrated health system

Lead Patient Care Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSt Helena, CA, USAIn-person

About the Job

Requirements

High school education, GED, or equivalent is preferred.
An associate’s or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience, is preferred.
Five years of relevant experience is preferred.
Associates must receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Responsibilities

Manage the day-to-day business operations of the front office.
Perform admitting, receptionist, and clerical duties to facilitate efficient patient processing and scheduling.
Manage personnel needs of the clerical staff.
Greet, receive, and escort patients and visitors, and notify necessary personnel of their arrival.
Answer multiple phone lines and the intercom, and process complaints and requests as needed.
Receive, interpret, verify, and process physicians’ orders.
Admit and discharge daily patients and create charts.
Provide clerical support for departmental meetings, projects, and activities as needed.
Register and preregister patients.
Assist with establishing and maintaining inventory control.
Schedule patient examination requests as requested.
Coordinate health information storage and filing for the department.
Complete and forward required information, charts, records, documents, and films as requested.
Maintain department records, reports, and statistics, and supervise departmental filing activities.
Order and maintain office supplies and equipment.
Identify patients’ current insurance status and range of benefits.
Provide appropriate forms to billing and other departments, and assist with maintaining healthcare facility forms.
Perform confidential clerical duties, including data entry, obtaining patient signatures on required documents and consent forms, filing, and answering phones.
Help schedule patient appointments and obtain necessary billing, insurance, and other demographic information.
Inform patients of examination preparations and remind them of those preparations when confirming appointments.
Digitize films from prior studies.
Receive attorney payments for copying health information files and films or creating CDs.
Coordinate storage of health information files and films in the assigned storage area.
Assist with scheduling appointments and making reservations for departmental classes, programs, and in-services.
Keep waiting rooms neat, clean, and organized, and communicate with people waiting.
Monitor alarm panels and report alarms to the appropriate department.
Provide coverage or assistance as necessary to maintain departmental quality standards.
Compile information for reports, manuals, handouts, and meetings as needed.
Perform other job-related duties as assigned.

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast.

Job Summary:

Manages day-to-day business operations of the front office. Manages a variety of admitting/receptionist/ clerical duties to facilitate the efficient processing and scheduling of patients for the department. Manages personnel needs of the clerical staff.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
Five years' relevant experience: Preferred

Essential Functions:

Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom. Processes complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects and activities as needed. Registers/pre-registers patients. Assists with the establishment and maintenance of inventory control. Schedules patients examination requests as requested.
Coordinates health information storage and filing for the department. Completes and forwards all required information, charts, records, documents and/or films as requested. Maintains department records, reports, statistics. Supervises all filing activities for department. Orders and maintains office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits.
Provides appropriate forms to billing and other departments. Assists with maintenance of healthcare facility forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Digitizes films from prior studies. Receives payment from attorneys for copying health information files, films or creating CDs. Coordinates the storage of health information files, films, etc., in the assigned storage area. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $25.89 to $33.27. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Adventist Health

See more jobs