International Cosmetics & Perfumes

Markets and distributes luxury fragrances

Manager, Training & Development

Instructional Design & Curriculum DevelopmentConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$88k - $110k /yr

About the Job

Requirements

A bachelor's degree in a related field is required.
Three to five years of relevant training experience in the beauty and/or luxury industry; fragrance experience is preferred.
Proven experience developing and delivering effective training programs.
Strong knowledge of education best practices, competitive products and markets, and sales excellence.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to think strategically and innovatively with a creative, business-oriented mindset.
Strong organizational skills, attention to detail, and follow-through.
Strong interpersonal and customer-service skills, and the ability to collaborate with a team.
Professionalism, confidence, and patience when managing resistance or change.
Ability to analyze information and identify growth opportunities.
Ability to influence stakeholders and negotiate effectively.
Demonstrated leadership ability, including motivating and managing teams.
Ability to prioritize and manage multiple projects in a fast-paced environment.
Ability to work with a small team and take on new challenges.
Ability to travel up to 10%.

Responsibilities

Develop and maintain training and development materials from concept through execution, including product knowledge, brand history, and brand selling ceremony.
Develop effective training tools focused on end users and brand standards.
Support New York City office training, including brand and new-product-launch training.
Build fragrance expertise and serve as a resource for ingredient and product knowledge.
Use the company project management system, Wrike, to manage and track projects, collaborate with other departments, and drive projects to completion.
Maintain and develop strategies for The Fashion Brands to increase effective mobile knowledge transfer to team members.
Lead and maintain administrative tasks for designated projects, including team meeting notes.
Organize, communicate, and drive products to timely completion.
Meet internal and external customer expectations and support branded customer-experience standards.
Incorporate the customer experience into training development and execution.
Collaborate cross-functionally to execute new-product launches and training and development programs.
Build relationships with New York office and field partners, influencing stakeholders and representing training and development across the brand.
Collaborate with business partners to maintain and build product knowledge and customer-experience protocols in retail.
Facilitate effectively in a variety of settings and adapt as needed.
Participate in national sales meetings, launch seminars, New York office learning sessions, and other meetings to support performance.
Work with the Vice President and Director of Training and Development to develop, execute, and support training and development strategies across brands.
Review and improve training and development processes and programs, and identify areas for improvement.
Promote company and brand awareness with external partners while championing company practices and culture.

Desired Qualifications

E-learning experience is preferred.
Fragrance experience is preferred.

POSITION: Manager, Training & Development (Corporate Office)
REPORTS TO: Director, Training & Development
LOCATION: New York, NY (Hybrid)
FLSA: Exempt

OVERVIEW: The Manager, Training & Development, is responsible for driving the Training and Development strategies. This role is responsible for developing content and innovatively resolving Training gaps for our brands, meeting both internal and external client needs, while influencing key stakeholders to drive buy-in and alignment between departments. This person serves as a Training and Development partner for the NYO and Field Sales Team.

CORE RESPONSIBILITIES

EDUCATION

Supports creation of and maintains training & development materials (concept to execution) including product knowledge, brand history, and brand selling ceremony.
Supports development of effective training tools always focusing on end user and brand standards.
Supports NYC office trainings including brand and new product launch trainings.
Consistently builds fragrance expertise and is the go-to for ingredient and product knowledge.

PROJECT MANAGEMENT

Utilizes company Project Management system, WRIKE, to manage and track all projects, appropriately collaborates with other departments, and moves projects to completion.
Maintains and ideates strategies for The Fashion Brands, to consistently increase effective mobile knowledge transfer to all BBV team members.
Leads and maintains the administrative tasks for designated projects, including all team meeting notes.
Clearly organizes, communicates, and drives each product to timely and successful completion.

CUSTOMER FOCUS

Consistently focuses on meeting internal and external customer expectations.
Supports driving the branded Customer Experience standards in all areas.
Makes the Customer Experience a part of all training development and execution.

COLLABORATION

Strong cross-functional collaboration, ensuring new product launch and T&D programs are effectively executed.
Builds strong relationships with all NYO and Field partners, to positively influence others and ensure training &development is positively represented in all aspects of the brand.
Collaborates with all business partners to maintain and build on product knowledge and Customer Experience protocol in retail channel.

FACILITATION SKILLS

Effective facilitation in a variety of settings and able to flex midstream if needed.
Actively participates in National Sales Meetings, Launch Seminars, NYO learning sessions, and other meetings to support high performance results.

STRATEGY

Works with the VP and Director of Training and Development to develop, execute and support Training and Development strategies for all brands.
Supports consistent review and process/program improvements in Training and Development areas and proactively surfaces areas of improvement.

CULTURE

Embodies the firm’s vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and culture.
Seeks to promote and cultivate the company and brand awareness with external partners.

CORE REQUIREMENTS

Bachelor’s degree required in a related field
3–5 years of relevant training experience in the Beauty and/or Luxury industry (fragrance preferred)
Proven experience developing and delivering effective training programs; e‑learning experience preferred
Strong knowledge of education best practices, competitive products/markets, and sales excellence
Excellent written, verbal, and presentation communication skills
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Strategic, innovative thinker with a creative, business‑oriented mindset
Strong organizational skills with keen attention to detail and follow‑through
Collaborative team player with strong interpersonal and customer service skills
Professional, confident, and patient when managing resistance or change
Analytical and able to identify new growth opportunities
Effective influencer with solid negotiation skills
Demonstrated leadership ability, including motivating and managing teams
Capable of prioritizing and managing multiple projects in a fast‑paced, entrepreneurial environment
Comfortable working with a small team and taking on new challenges as they arise
Ability to travel up to 10%

We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

Why Work With Us? We care about our team members, and we offer a competitive salary of $88,000.00 - $110,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!

About the Company

International Cosmetics & Perfumes

Markets and distributes luxury fragrances

International Cosmetics & Perfumes markets and distributes luxury fragrances for brands selling to shoppers in North America. Its portfolio includes The House of Creed and Mizensir, bringing specialist perfume houses to the region through exclusive distribution relationships. The business combines brand marketing, consumer communications and merchandising with product distribution to support regional launches and ongoing sales. It earns revenue from supplying and selling those brands' products, while coordinating the materials and campaigns used to introduce them to customers. Founded in 1996, International Cosmetics & Perfumes is headquartered in New York City.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: New York, NY
Founded: 1996

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