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NTT Data

Global IT services and consulting provider.

System Engineer

IT Service Desk & End User SupportUpdated on Nov 14
Full-timeLos Angeles, CA, USA

About the Job

Requirements

  • A master's degree is required; one and one-half years of additional experience may substitute for one year of a typical degree program.
  • A minimum of 10 years of experience performing deskside technical support roles or responsibilities is required.
  • The candidate must be able to obtain Public Trust clearance.
  • The candidate must be proficient in troubleshooting end-user devices.
  • The candidate must be able to provide onsite IT support as needed.
  • The candidate must be familiar with IT asset management.
  • The candidate must have communication and customer service skills.

Responsibilities

  • Provide onsite IT services at field offices, including move, add, change, and delete support, proactive monitoring, and break/fix services to maintain reliable end-user device operations.
  • Provide scheduled and on-demand support and staff a walk-up Tech Bar for immediate troubleshooting and IT fixes.
  • Handle changes and repairs efficiently while contributing to IT support that maximizes productivity across mission-critical environments.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1988

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