Full-Time
Client Onboarding and Success Manager
Posted on 4/27/2024
Automates identity risk solutions for banks
Senior, Expert
London, UK
- Bachelor's degree in Business Administration, Computer Science, or a related field (or equivalent experience).
- 5+ years of Client Success, Account Management, or related roles.
- Proven experience in a customer-facing role, focusing on onboarding and client success within a SaaS environment.
- Strong leadership skills with the ability to motivate and lead cross-functional teams
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical audiences.
- Experience implementing and optimizing support processes and systems, such as ticketing platforms and knowledge bases.
- Analytical mindset with the ability to leverage data and metrics to drive decision-making and improve service quality.
- Customer-centric mindset with a passion for delivering exceptional experiences and building long-lasting relationships.
- Develop and execute comprehensive strategies for customer onboarding and project-level support, aligning with company goals and objectives.
- Oversee the onboarding process for new clients, ensuring a smooth transition from initial setup to full utilization of our products.
- Collaborate with cross-functional teams, including sales, product development, and implementation, to coordinate onboarding activities and address client needs effectively.
- Collaborate with each client to establish measurable outcomes, KPIs, and communication routines to review results and prioritize strategies to support continuous improvement models.
- Serve as a primary point of contact for escalated customer issues, demonstrating empathy, patience, and problem-solving skills to ensure timely resolution.
- Create and maintain comprehensive documentation, tutorials, and training materials to empower clients to maximize the value of our solutions.
- Conduct training sessions and workshops for clients to facilitate adoption and proficiency with our products.
Alloy offers an end-to-end identity risk solution for banks and fintechs, automating account opening, ongoing monitoring, and credit underwriting with a focus on fraud, compliance, and credit risk management. The platform utilizes configurable technologies and a broad network of data partners to support decision-making throughout the customer lifecycle.
Company Stage
Series C
Total Funding
$210.8M
Headquarters
New York, New York
Founded
2015
6 month growth
↑ 1%1 year growth
↓ -4%2 year growth
↑ 11%Benefits
Unlimited PTO
16 weeks of parental leave
Premium medical, dental, vision, HSA, & FSA programs
401k with matching and immediate vesting & eligibility
Commuter, health & wellness benefits
$1,000 annual learning & development stipend
Memorable team events and retreats