Invictus Capital Partners

Manages U.S. single-family residential credit assets

Senior ServiceNow Quality Assurance Analyst

Manual & Functional QAUpdated on Nov 13

Full-timeBloomington, MN, USA$95k - $110k /yrHybrid

About the Job

Requirements

At least 2 years of experience in a QA Analyst, Test Analyst, or similar quality assurance role.
Experience testing ServiceNow applications, workflows, or configurations, or a strong aptitude to learn quickly.
Familiarity with coordinating user acceptance testing (UAT), including working directly with non-technical business stakeholders.
A solid understanding of QA fundamentals, including test case design, defect tracking, regression testing, and test documentation.
Ability to coordinate across multiple teams and manage competing priorities.
Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

Partner with ServiceNow developers to test new features, enhancements, and custom applications before release.
Design, execute, and document test cases and test plans for ServiceNow configurations, workflows, and integrations.
Identify, log, and track defects through resolution using ServiceNow or a designated defect-tracking tool.
Validate fixes and perform regression testing on affected areas after changes are deployed.
Serve as the primary point of contact for coordinating UAT across multiple business teams and stakeholders.
Develop UAT test scripts and scenarios in collaboration with business stakeholders and developers.
Schedule and facilitate UAT sessions, gather feedback, and track sign-off approvals.
Communicate testing timelines, status, and outstanding issues to stakeholders and project teams.
Collaborate with development and QA leadership to evaluate and select automated testing tools and frameworks suitable for ServiceNow and web application environments.
Assist in building, maintaining, and expanding an automated regression test suite.
Document automated test coverage and help transition manual regression tests to automated scripts where feasible.
Cross-train on the web application development team's QA and UAT processes to provide backup coverage.
Support web application testing during peak periods, absences, or resource gaps.
Maintain familiarity with ServiceNow and web application testing standards, tools, and documentation.
Assist in triaging incoming support tickets and change requests for ServiceNow custom applications.
Perform initial assessment of reported issues to determine severity, reproducibility, and appropriate routing.
Support prioritization discussions with developers and business stakeholders.
Help maintain documentation of common issues, resolutions, and known workarounds.

Desired Qualifications

Experience with test automation tools such as Selenium, Playwright, ServiceNow ATF, or similar.
Experience testing web applications in addition to platform or ITSM tools.
ServiceNow certifications, such as Certified System Administrator (CSA).
Experience with ticketing or ITSM tools for triaging support requests and change management processes.
Familiarity with Agile or Scrum development methodologies.
Ability to work in a hybrid office setting in Bloomington, Minnesota.

We are seeking a detail-oriented QA Analyst to support our ServiceNow development team and coordinate quality assurance efforts across the organization. This role will provide dedicated QA support to a team of ServiceNow developers, lead User Acceptance Testing (UAT) coordination across multiple business units and help build out automated regression testing capabilities over time. The QA Analyst will also cross-train to serve as backup QA/UAT support for our web application development team and assist with triaging ServiceNow custom application support tickets and change requests. This is a great opportunity for someone who enjoys variety, cross-functional collaboration, and building QA processes from the ground up.

Partner with ServiceNow developers to test new features, enhancements, and custom applications prior to release
Design, execute, and document test cases and test plans for ServiceNow configurations, workflows, and integrations
Identify, log, and track defects through resolution using ServiceNow (or designated defect tracking tool)
Validate fixes and perform regression testing on affected areas after changes are deployed
Serve as the primary point of contact for coordinating UAT across multiple business teams/stakeholders
Develop UAT test scripts and scenarios in collaboration with business stakeholders and developers
Schedule and facilitate UAT sessions, gather feedback, and track sign-off approvals
Communicate testing timelines, status, and outstanding issues to stakeholders and project teams
Collaborate with development and QA leadership to evaluate and select automated testing tools/frameworks suitable for ServiceNow and web application environments
Assist in building, maintaining, and expanding an automated regression test suite over time
Document automated test coverage and help transition manual regression tests to automated scripts where feasible
Cross-train on the web application development team's QA and UAT processes to serve as backup coverage
Step in to support web application testing during peak periods, absences, or resource gaps
Maintain familiarity with both ServiceNow and web application testing standards, tools, and documentation
Assist in triaging incoming support tickets and change requests for ServiceNow custom applications
Perform initial assessment of reported issues to determine severity, reproducibility, and appropriate routing
Support prioritization discussions with developers and business stakeholders
Help maintain documentation of common issues, resolutions, and known workarounds

2+ years of experience in a QA Analyst, Test Analyst, or similar quality assurance role
Experience testing ServiceNow applications, workflows, or configurations (or strong aptitude to learn quickly)
Familiarity with UAT coordination, including working directly with non-technical business stakeholders
Solid understanding of QA fundamentals: test case design, defect tracking, regression testing, and test documentation
Strong communication skills, with the ability to coordinate across multiple teams and manage competing priorities
Detail-oriented with strong analytical and problem-solving skills

Preferred Qualifications:

Experience with test automation tools (e.g., Selenium, Playwright, ServiceNow ATF, or similar)
Experience testing web applications in addition to platform/ITSM tools
ServiceNow certification(s) (e.g., CSA - Certified System Administrator) a plus
Experience with ticketing/ITSM tools for triaging support requests and change management processes
Familiarity with Agile/Scrum development methodologies
Ability to work in a hybrid office setting in Bloomington, MN

Key Competencies:

Quality Assurance & Test Management: Strong knowledge of test planning, test-case design, execution, defect tracking, regression testing, and test documentation.
ServiceNow Platform Knowledge: Ability to test ServiceNow configurations, workflows, integrations, and custom applications and to understand how platform changes affect users and connected systems.
UAT Coordination & Stakeholder Management: Ability to develop UAT scenarios, facilitate testing across business teams, gather feedback, manage approvals, and communicate effectively with technical and non-technical stakeholders.
Test Automation & Continuous Improvement: Experience with—or the aptitude to learn—tools such as ServiceNow ATF, Selenium, or Playwright and progressively convert manual regression tests into automated coverage.
Analytical Problem-Solving & Attention to Detail: Ability to reproduce issues, assess severity and business impact, identify root causes, validate fixes, and recognize risks before deployment.
Cross-Functional Communication & Prioritization: Ability to coordinate developers, business stakeholders, and QA leadership while managing competing testing priorities, support tickets, change requests, and deadlines.

How This Role Demonstrates Our Values:

Integrity: Ensures testing is thorough, accurate, and well-documented while communicating defects, risks, and system limitations transparently.
Collaboration: Partners with developers, business stakeholders, and project teams to coordinate testing, resolve issues, and deliver reliable ServiceNow solutions.
Excellence: Maintains high standards for system quality, test coverage, defect prevention, and continuous improvement across ServiceNow and web applications.
Critical Curiosity: Investigates system behavior, identifies root causes and potential risks, and seeks opportunities to strengthen testing processes, automation, and the overall user experience.

About the Company

Invictus Capital Partners

Manages U.S. single-family residential credit assets

Invictus Capital Partners manages assets in the U.S. single-family residential credit market, handling mortgage loans, debt securities, and related instruments for institutional clients. It uses a research-based approach with proprietary credit models to analyze loan-level data, manage risk, and optimize returns across the loan lifecycle—from sourcing and underwriting to financing and asset management. An integrated platform, including its Verus Mortgage Capital affiliate, helps source, diligence, and manage whole loans for end-to-end mortgage asset management and securitization. The firm stands out through its long track record, large RMBS issuance activity, and focus on inefficient residential credit opportunities; NYLIM announced a majority-stake deal in 2026 to broaden private credit capabilities.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Washington DC, United States
Founded: 2008

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