P

PTC

Product lifecycle management software and services

Principal Customer Success Management Manager

Full-TimeUpdated
No salary listed
Expert
Bachelor's, Master's, MBA, PhD
Seoul, South Korea
In PersonLegally authorized to work in Korea.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • Exceptional oral and written communication skills, with the ability to influence and engage senior executive audiences and stakeholders at all levels.
  • Deep domain expertise in CAD, PLM, IIoT, AR, or related engineering and digital transformation fields, with a proven track record of solution implementation.
  • Advanced business acumen and the ability to translate technical and operational challenges into strategic business value and executive-level support.
  • Strong project and program management skills, with experience leading large-scale, cross-functional initiatives in a matrix environment.
  • Proven ability to manage multiple complex engagements simultaneously and deliver results under pressure.
  • Minimum 8 years of experience in customer-facing service roles, with at least 3 years in a CSM or relevant role experience.
  • Extensive experience in the manufacturing sector and digital transformation projects.
  • Demonstrated success in strategic account management, customer success leadership, or professional services consulting.
  • Korean language proficiency at native or fluent level.
  • Fluent business English, written and spoken.
  • A bachelor's degree or higher in Computer Science, Mechanical Engineering, Business Administration, or a related field.
  • Legally authorized to work in Korea.
Responsibilities
  • Lead and expand PTC's strategic relationships with enterprise clients and partners subscribed to PTC software solutions.
  • Design, implement, and optimize partnership operating frameworks to drive effective adoption, expansion, renewal, and business transformation.
  • Serve as a trusted advisor to C-level executives, program leaders, and technical teams, providing strategic guidance and thought leadership.
  • Champion the voice of the customer within PTC, delivering actionable feedback to improve products, solutions, and customer experience.
  • Own and drive value achievement management, churn risk mitigation, and strategic account planning for high-value customers.
  • Enable and coach partners in success management best practices, supporting partner-led customer adoption and renewal.
  • Act as a subject-matter expert and role model within the Customer Success organization, sharing best practices and driving continuous improvement.
  • Lead cross-functional initiatives in complex, multi-phase projects, ensuring alignment with customer business objectives and measurable outcomes.
Desired Qualifications
  • TOEIC or OPIc advanced level.
  • Advanced project management experience; PMP certification is preferred.
  • Background in Senior Customer Success Management, Professional Services, Solution Consulting, or Strategic Account Management.
  • In-depth familiarity with PLM, ALM, CAD, IIoT, AR, or digital transformation solutions.
  • Experience working with or for a PTC partner, with proven results in partner enablement and joint customer success.
  • Recognition as a senior individual contributor or subject-matter expert, influencing without formal authority across teams and stakeholders.

About the company

P

PTC

View
Website

PTC provides product lifecycle management (PLM) software and related services for discrete manufacturers. It helps companies manage the full lifecycle of a product—from inception and engineering design to manufacturing, service, and disposal—using software licenses and subscriptions plus ongoing support. The product suite handles data and process management such as CAD data, BOMs, change control, collaboration, workflows, and analytics, often integrating with design tools to streamline development and manufacturing. The company differentiates itself by offering end-to-end lifecycle coverage for enterprise customers, backed by professional services and support, aimed at helping global manufacturers accelerate time-to-market and boost productivity. The goal is to enable digital transformation and more efficient product development and operations in manufacturing.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Boston, Massachusetts

Founded

1985

Get referred to PTC

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Schneider Electric promises €250 million cost synergies and €800 million revenue synergies.
  • PTC repurchased about $525 million in Q3'26 and lifted FY'26 buyback guidance.
  • Management raised FY'26 ARR, revenue, and EPS guidance after Q3'26 outperformance.

What critics are saying

  • Schneider Electric's October 5, 2026 $22.6 billion acquisition caps upside at $205 cash.
  • PTC's July 29, 2026 revenue declined 8% constant-currency, showing weak core demand.
  • Closing expected by Q3 2027 leaves PTC trapped inside a long regulatory and integration process.

What makes PTC unique

  • Onshape Labs' August 13, 2026 FeatureScript MCP Server blends LLMs with CAD customization.
  • PTC's July 29, 2026 results showed 9.1% constant-currency ARR growth excluding divestitures.
  • Arena Connect's August 4, 2026 launch links PLM, QMS, ERP, MES, and collaboration systems.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Paid Vacation
  • Paid Sick Leave
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Tuition Reimbursement

Company News

PR Newswire
Oct 21st, 2026
PTC launches Jetstream, an AI-native cloud tool for product collaboration linked to Windchill

PTC launched PTC Jetstream on October 21, 2026, a cloud and AI-native tool that brings product reviews and decisions into one shared space. The Boston-based software company says it helps manufacturers catch issues earlier and move products to market faster. Employees, suppliers, and partners join secure rooms to review 2D and 3D product data in a browser. Comments and markups stay tied to the data version, reviewer, and time. AI summaries show key discussions, next steps, and owners. The tool connects to PTC's Windchill product lifecycle management software, so decisions flow back to teams working there. GE Appliances, an early user, said stakeholders could join reviews quickly and get the information they needed.

Webdisclosure
Oct 5th, 2026
Schneider Electric to acquire PTC for $22.6B, creating industrial software and AI powerhouse

Schneider Electric has agreed to acquire PTC Inc. in an all-cash deal valued at $205 per share, representing approximately $22.6 billion in equity value. The transaction represents a 42.3% premium to PTC's last closing price. The acquisition aims to create a comprehensive industrial software and AI platform, bridging product design, engineering, and data management with energy systems. PTC serves over 30,000 customers globally and generated €2.4 billion in revenue with roughly 40% adjusted EBITA margin in 2025. Schneider Electric expects to achieve €250 million in annual cost synergies by year three and approximately €800 million in revenue synergies. The deal will be financed through €5-6 billion in equity issuance and €16-17 billion in new debt. The transaction requires PTC shareholder approval and regulatory clearance, with closing anticipated by Q3 2027.

PR Newswire
Aug 13th, 2026
PTC launches AI-powered FeatureScript MCP Server enabling engineers to create custom CAD features using natural language

PTC has launched the FeatureScript MCP Server capability in its Onshape CAD and PDM platform. The tool enables engineers to create custom CAD features using natural language and AI, without requiring programming experience. The capability automates feature development through AI-assisted building, testing, debugging, and refinement. Engineers describe desired functionality in natural language, and AI helps build the custom feature in FeatureScript until it works as intended. Built on the Model Context Protocol, the server connects AI coding tools like Claude, ChatGPT, and Gemini directly with Onshape FeatureScript code. The resulting custom features can be shared across teams without ongoing AI interactions or recurring costs. "The future of AI in CAD is not simply text-to-CAD, but text-to-code-to-CAD," said David Katzman, EVP and general manager of Onshape and Arena at PTC. The capability is available through PTC's Onshape Labs initiative.

Yahoo Finance
Aug 10th, 2026
PTC shares drop 8.4% on weak ARR growth despite strong profitability and efficient customer acquisition

PTC's shares have fallen 8.4% to $146.31 over six months, contrasting with the S&P 500's 10.9% gain, following softer quarterly results. The software company, which provides digital solutions for product design and development, shows mixed signals for investors. On the positive side, PTC demonstrates exceptional customer acquisition efficiency with a payback period of just 0.5 months. The company also maintains elite profitability with a 37.8% operating margin over the past year. However, PTC's annual recurring revenue growth averaged only 8.7% over the last four quarters, reaching $2.41 billion in Q2. This underwhelming performance suggests increasing competition may be challenging the company's ability to secure longer-term commitments.

PR Newswire
Aug 5th, 2026
PTC launches Codebeamer 3.3 with AI search and automated change management for product variants

PTC has launched Codebeamer 3.3, Codebeamer AI 1.2, and Pure Variants 7.3, enhancing its application lifecycle management portfolio. The updates address challenges engineering teams face when managing product variants and finding information. Codebeamer 3.3 introduces Delta Merge, which automatically applies approved changes across product variants, eliminating manual reapplication. It also adds role-based permissions for change approval control and deeper integration with PTC's Windchill PLM solution. Codebeamer AI 1.2 features an AI Search Assistant using semantic search to deliver more accurate results by understanding search intent. Pure Variants 7.3 includes Stream Transformation, which converts product variants into working sets that automatically update to reflect variant-specific features. The releases strengthen traceability and change management for automotive, medtech, federal, aerospace, and defence industries, helping manufacturers manage increasing product complexity whilst maintaining regulatory compliance.